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Erica Dhawan  

World's Foremost Expert on Connectional Intelligence; Founder and CEO of Cotential, a Global Consultancy; Co-Author of Bestselling Book, "Get Big Things Done"

Erica Dhawan is the Founder & CEO of Cotential, a global consultancy that accelerates the connectedness of employees teams, customers and clients. Through keynote speaking, training and consulting, she teaches business leaders and companies innovative strategies to create increasing value for customers and clients, deliver sustainable results and ensure future global competitiveness.

Dhawan is the co-author of the forthcoming book Get Big Things Done: The Power of Connectional Intelligence (Macmillan, Feb 24, 2015). Erica speaks on global stages ranging from the World Economic Forum at Davos to companies such as Fedex, Pepsico, and McGraw Hill Financial. Erica writes for Harvard Business Review, Forbes, Fast Company and the Huffington Post. She serves as a board member to Deloitte's Inclusion External Advisory Council.

She is a member of the Young Entrepreneur Council, Aspen Institute Socrates Society, TEDx fellows, and World Economic Forum Global Shapers. Previously, she worked at Lehman Brothers and Barclays Capital. She has a MPA from Harvard University, a MBA from MIT Sloan, and a BS in Economics from The Wharton School.

Speech Topics


Get Big Things Done: Unleash your Connectional Intelligence

We typically associate success and leadership with smarts, passion and luck. But in today’s hypercompetitive world, even those gifts aren’t enough. Strategist Erica Dhawan argues that the game changer is a thoroughly modern skill called Connectional Intelligence (CxQ). Virtually anyone can maximize his or her potential, and achieve breakthrough performance by developing this crucial ability. This dynamic keynote helps audiences understand the practice of using connectional intelligence as the key to professional success and leadership in the 21st century. They learn from real-life stories and leave with an action plan to become a power player in your organization.

Learning outcomes include:

  • How anyone can excel not just through skills and smarts, but through Connectional Intelligence
  • Keys to leveraging your networks and connections, and creating contagious positive results
  • Successful tactics used to address connectional overload and in changing turbulent times
  • How leaders create deep connections of fierce loyalty and respect from their team and customers how connectionally intelligent leaders outperforme the competition and create remarkable results Now it’s your turn to leverage the secrets of the people using connectional intelligence. It’s your turn to “Get Your Big Things Done.” You’ll be surprised at just how easy it is.

INFORMAL INFLUENCE: LEADING BEYOND YOUR OWN TEAM

Breakthrough business silo friction, drive innovation, shift company culture and transform the untapped connectional intelligence of your entire workforce.

The modern workplace has become excessively complicated and we pay the price with unnecessary emails, phone calls and meetings. Organizations are stronger with cross functional collaborative teams, yet they deal with massive constraints, leading to endless dysfunction and delays.

Why do some organizations deliver high performance and others not? The answer is by learning to drive informal influence beyond your team to drive innovation, value, and performance.

In this dynamic, engaging, high-energy, fast-paced keynote, Erica Dhawan shares insights into how leaders can leverage informal influence to drive change and utilize the talents that different silos, cultures, and generations all bring to the table. This is a powerful, interactive presentation for leaders who seek to breakthrough friction, drive innovation, shift company culture and transform the untapped connectional intelligence of your entire workforce.

Learning Outcomes include:

  • Insights to deliver game changing influence to reduce complexity and inefficiency
  • Actionable tools and prescriptive solutions to maximize cross-silo team engagement and performance
  • Tools to enhance individual and team effectiveness, achieving growth and maximizing business value

THE NEW RULES OF BODY LANGUAGE IN A DIGITAL WORKPLACE

Learn the new common sense rules of digital communication across business silos, levels, backgrounds and regions.

When your colleague replies “fine!” are they actually fine… or are they angry? Do you wait hours to get clarification on a vague e-mail? Did that weekend text message from your boss irritate you? We are communicating faster and more often than ever before. We feel like we’re connected – but are we really? We save time using email, right? But then we end up using all of that ‘saved’ time to clarify what we meant in the first place. In person, we can clarify context immediately. We rely on body language and tone to grasp the real meaning. With our digital walls up, we lose subtext and nuance.

We all leave a digital impression on each other. If someone doesn’t text back for hours or even days, do you think they are being rude? Is using an emoji or LOL unprofessional, or creating a human connection with your team? What impression does your boss, team, or colleague think of that kind of behavior? Whether your team works on separate floors, buildings or even countries, they have to connect online in order to collaborate.These new misunderstandings are happening all day, every day. They’re reducing your employee engagement, morale, and team performance each time.

In this keynote, you will learn new rules and nuances of creating human connection in digital communication, led by collaboration expert Erica Dhawan.

Learning Outcomes include:

  • Understand your digital communication style and what signals you are broadcasting (even if you don’t intend to!)
  • Reduce the confusion and frustration that comes with communication across all our various mediums, like email, phone, IM, text, apps and even live meetings
  • Develop a digital communication strategy to create the highest performing teams
  • Understand and use digital subtext to create real intellectual and emotional connection, no matter the distance

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