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Florian Vollmer  

Senior Design Manager, Retail PreSales at NCR

Florian Vollmer is senior design manager, retail presales at NCR, where he combines service design methods with a business perspective to transform innovation processes.

Vollmer also teaches service design and design management at Georgia Tech's industrial design program, and frequently gives talks at other academic institutions, leading businesses and conferences. He holds a master’s degree in industrial design and has studied in Europe and the United States.

He most recently was a partner and chief experience officer at InReality, where he used service design to reinvent the firm and deliver integrative innovation projects for Fortune 500 companies.

Design and Customer Experience leader and educator with over a decade of experience in developing innovative solutions in a variety of contexts and target markets. Focusing creating engaging customer experiences at all touch points, from brand to retail to ownership experience. Facilitating organizational change to support product and experience innovation.

Specialties: branding and identity, service design, customer experience, design thinking, entrepreneurship, complex problem solving, multi-disciplinary design, digital touch points, retail design, design education.

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