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Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including the New York Times bestseller "The Ultimate Question 2.0."
He is currently a fellow and senior advisory partner at Bain, where he has worked since 1977. Reichheld is a frequent speaker at major business forums, and his work on customer loyalty has been widely covered in the Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek, and The Economist. He has made fifteen contributions to the Harvard Business Review and, in 2012, became one of the original LinkedIn Influencers, an invitation-only group of corporate leaders and public figures who are thought leaders in their respective fields.
In 2003, Consulting Magazine named Reichheld as one of the world’s “25 Most Influential Consultants.” According to the New York Times, Reichheld “put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty. Reichheld graduated from Harvard College (BA, 1974) and Harvard Business School (MBA, 1978). He is based in Cape Cod and Miami.
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Inspire Your Teams with a Winning Purpose--Enriching Customer Lives
Learn how Net Promoter superstar companies generate Earned Growth
Using Net Promoter the Right Way--to Generate Superior Shareholder Returns
Learn the best practices of NPS superstar companies--and how to do NPS right
Understanding the Link Between Customer and Employee Loyalty
To succeed, leaders must build a customer culture--learn how the NPS superstars do it
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