Gary Furlong is well regarded in Canada in the areas of mediation, mediation training, alternative dispute resolution, organizational facilitation, negotiation, conflict resolution, and building trust.

A graduate of Stanford University, Furlong is past president of the ADR Institute of Ontario, is a Chartered Mediator (C. Med.) and holds his Master of Laws (ADR) from Osgoode Hall Law School. He is the author of The Conflict Resolution Toolbox and the co-author of The Construction Dispute Resolution Handbook. In 2005, he was awarded the McGowan Award of Excellence in ADR.

As a mediator, Furlong has worked in the areas of commercial, personal injury, estates, construction, shareholder, insurance, wrongful dismissal, real estate, and workplace conflicts, and specializes in intervening in difficult organizational and workplace disputes. Gary has delivered ADR and conflict management training for the National Judicial Institute, the Law Society of Upper Canada, and law firms across Canada.  He has trained RCMP officers, firefighters, and hundreds of frontline managers and employees for companies like Purolator Courier and Transport Canada. He has also worked with numerous departments of the federal and provincial governments, and many municipalities. He has facilitated conflict systems design projects for clients like the Royal bank of Canada. Gary has spent six years as an organizational development consultant to both large and small corporations in Canada and the U.K. 

Gary Furlong is on the Law Society of Upper Canada complaint mediation panel, and the Teachers College of Ontario mediation panel. He has worked with the Queen’s University Industrial Relations Department conducting research into employment models of dispute resolution in Canadian companies, and teaches Negotiation Skills at the Queen’s University industrial Relations Centre.

Business, Negotiation, Trust