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George Spafford  

Gartner Research Director & Co-Author of "Phoenix Project" & "Visible Ops"

George Spafford is a Research Director for Gartner covering process improvement in IT operations that leverage best-practice references, such as ITIL, COBIT and ISO/IEC 20000. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include hundreds of articles plus numerous books on IT service improvement and co-authorship of "The Phoenix Project," "The Visible Ops Handbook," "Visible Ops Security" and the IIA Information Security Governance guidance. His current area of research is the use of information technology for competitive advantage.

Prior to joining Gartner, Mr. Spafford consulted on ITIL, IT strategy, information security and overall IT service improvement. Mr. Spafford holds an M.B.A. from Notre Dame, a B.A. in materials and logistics management from Michigan State University, and an honorary degree from Konan Daigaku in Japan. He is a certified ITIL Expert, a TOCICO Jonah and a Certified Information Systems Auditor (CISA). He is a current member of the IIA, ISACA, ITPI, ITSMF and TOCICO.

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