If you want to achieve success and stay competitive, take care of your people on the front line.

Recognized as a leading authority on talent management, organizational transformation and employee retention. Smith teaches businesses how to create exceptional workplaces that attract, retain and motivate talented people.

"The backbone of any organization is the people on the front line. No matter what industry you are in, success depends on engaging their creative abilities and accelerating the performance of the entire workforce, from the bottom to the top."

As an international speaker and author, Smith has addressed organizations in over 26 countries. He has spoken to hundreds of associations, human resource associations, healthcare organizations and businesses. Key topics include how to:

• Manage change • Create exceptional places to work • Build strong leaders • Deliver outstanding customer service • Attract, retain and engage your workforce • Grow your business and increase sales

Smith's presentations are inspirational, informative and entertaining with a highly interactive style that connects with audiences. He combines story and strategy to teach audiences how to create high-performance organizations that facilitate change, growth and innovation.

As the founder and Lead Navigator of Chart Your Course International Inc., Smith helps executives and business owners accelerate individual and organizational performance and navigate through increasing rates of change. He helps design strategies and processes to grow organizations and implements business initiatives creating clearer direction, increased profitability, stronger executive teams, improved communication and happier and more productive employees.

Clients include Malcolm Baldrige National Quality Award winners and Fortune magazine's "Top 100 Best Places to Work." Smith has also designed professional development programs for national and international organizations including Yamaha, Ace Hardware, AFLAC, Hallmark Cards, Sony, Deloitte, Bobcat, Kaiser Permanente, AT&T, Turner Broadcasting, Delta Airlines and Honda.

Smith built his career on the front line as a U.S. Army Officer. He worked for the Army Surgeon General as a senior consultant responsible for quality management and strategic planning for the U.S. Army Medical Department. In addition, he served on the Board of Examiners for the Malcolm Baldrige National Quality Award, the nation's highest honor for business excellence presented by the President of the United States.

Smith has written and published over 350 articles and 9 books including his latest, Fired Up! Leading Your Organization to Achieve Exceptional Results. He has been featured in hundreds of magazines and trade journals and appeared on numerous television and radio programs, including Bloomberg Business News and PBS television.

Innovation, Change, Peak Performance, Management, Empowerment, Human Resources, English, Keynote, Inspiring, Customer Loyalty, Inspirational, Customer Service, Motivational, Leadership,