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Heidi K. Gardner      

Assistant Professor of Business Administration at Harvard Business School

Heidi K. Gardner is an Assistant Professor of Business Administration in the Organizational Behavior unit at Harvard Business School. She currently teaches the second-year elective Leading Professional Service Firms, as well as the Executive Education program of the same name. Until last year she taught the required Leadership and Organizational Behavior (LEAD) course in the MBA program, and also presently teaches a number of executive offerings focusing on professional service firms.

Professor Gardner’s research investigates two primary research questions, both particularly relevant to the management of professional service firms: How are project teams able to most effectively use their members’ expertise in order to achieve their fullest potential, and why are some teams better than others at doing so?; and What elements of leadership and organizational design support (or hinder) effective collaboration and knowledge-based innovation necessary for high-quality client service? Professor Gardner’s research was awarded the 2009 Academy of Management Organizational Behavior Division’s prize for Outstanding Practical Implications for Management. She has published articles in the Academy of Management Journal, Administrative Science Quarterly, Harvard Business Review, and Journal of Organizational Behavior, as well as chapters in edited volumes focusing on organizational behavior, multinational teams, and the management of professional service firms.

Prior to her academic career Professor Gardner worked as a strategy consultant for McKinsey & Co. in London, Johannesburg and New York, as well as a manager for Procter & Gamble. She also held a Fulbright fellowship in Germany and lived in Japan while majoring in East Asian studies as an undergraduate at the University of Pennsylvania. More recently, Professor Gardner earned a Masters degree from the London School of Economics and a PhD in Organizational Behavior from London Business School.

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