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Jack Mackey
Leadership, Teamwork & Customer Loyalty Expert, Former Chief Evangelist Service Management Group (SMG)
As Chief Evangelist at Service Management Group (SMG) for 14 years, Jack turbo-charged SMG to become one of the world's premier customer experience insight firms. Today he serves with Mark Sanborn, Simon Bailey and Colleen Stanley on the management training faculty at Crestcom International, developing leaders globally.
Jack’s top-rated keynote speech, “What Customers Love: what every leader must know and do well,” teaches managers what it takes to win loyalty and grow a service business. His program “Scale Up Your Leadership: how to galvanize your people,” helps corporations and associations increase discretionary effort, teamwork and retention.
Participants in Jack’s leadership workshop, “Chart Your Course to Loyalty Leadership,” grasp what it takes to build the customer-preferred local brand: how to measure, analyze and act on customer feedback, nurture a contagious culture of service and develop an effective customer experience strategy that is profitable and sustainable.
In 30 years of advising leaders, Jack's helped companies drive organic growth in every kind of service-based business. His keynote speeches and workshops brim with actionable customer insights, entertaining real-life examples and laugh-out-loud humor.
Videos
Speech Topics
CHART YOUR COURSE TO LOYALTY LEADERSHIP
Nurture a contagious culture of service: If you can't sell it on the inside, you'll never sell it on the outside.
Each participant receives bonus summary: Great Place to Work Assessment
Develop an effective customer experience strategy: Greatness is achieved when customers say we're great.
Bonus self-assessment: Leadership in Service-Based Organizations.
Measure, analyze and act on customer feedback: Energy goes where attention flows.
SCALE UP YOUR LEADERSHIP: HOW TO GALVANIZE YOUR PEOPLE
- What drives the way people think, feel and act: insights to unleash passionate engagement
WHAT CUSTOMERS LOVE: WHAT EVERY LEADER MUST KNOW AND DO WELL
- When will superior customer experience, not product or price - drive loyalty and growth? It's here now.
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