Jim Kalbach is a noted author, speaker, and instructor in innovation, design, and the future of work. He is currently the Chief Evangelist at MURAL, the leading online whiteboard.

Kalbach is the author of three books: "Designing Web Navigation," "Mapping Experiences," and "The Jobs To Be Done Playbook." In 2023, he co-authored "Collaborative Intelligence" with Mariano Battan. He is also the Co-founder and Principal at the JTBD Toolkit, an online resource with learning, trainings, and content.

Before joining MURAL, Kalbach worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. He lived in Germany for 15 years, where he founded the IA Konferenz, a leading UX design event, and co-founded the European Information Architecture conferences.

Productivity, Teamwork & Teambuilding, Information Technology, Customer Experience, Workshop, Technology, Design, Future of Work Consulting, User Experience (UX),