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James Lloyd    

President of 9 Screens International, Corporate Trainer, Author

James Lloyd is the current president of 9 Screens International and is a featured keynote speaker and organizational training and development consultant whose powerful keynotes, training sessions, and workshops have captivated audiences around the world. With over twenty-five years of experience as a motivational speaker and corporate trainer, Lloyd has spoken and inspired audiences on five different continents. His unique storytelling ability pulls in the audience with a blend of humor, insightful knowledge, contagious enthusiasm, and personal sharing. His most requested topics specialize in customer service, leadership, change management, and organizational issues.

Lloyd presents to a vast array of industries across the United States and abroad. His extensive background in healthcare, having spent eight years as a corporate trainer and motivational speaker for the largest health care benefits company in America, leads him to speak to hospitals, insurance agencies, educators, and private clinics on a broad range of topics—from personal motivation to customer service—inspiring performance and addressing industry-specific concerns, including malpractice and patient services. However, his message is universal across industries, and he has the ability to envision, create, and implement finely-honed motivational presentations designed to educate and challenge conference event attendees in a relaxed and interactive environment.

Lloyd has published three books, "I'm On Fire, Watch Me Burn", "Torch Tips for a Luminous Life", and a third title that contributes to his acclaim. He has developed and delivered three Continuing Education (CE) courses utilized by health insurance agents to fulfill State of California continuing licensure requirements. Additionally, his highly interactive presentations, such as "Passing the Spark: Motivating Others," "Dazzling Service," and "Life's Three Burning Questions," explore practical ways to energize a team, set new standards in customer service, and address life’s profound questions, respectively, drawing on his rich background in training, leadership development, and customer service.

Speech Topics


Passing the Spark: Motivating Others

This interactive class offers documented, proven strategies that will motivate your associates. James also includes test cases from Fortune 100 companies. This course includes the need for motivation (energizing your team), moments of truth (loyalty), the Pygmalion Phenomenon (expectations of others), the Foreman Facts Model (retention and turnover), the Southwest Airlines Secret (service), and Captain Abrashoff’s Miracle (leadership hero). Come prepared to laugh, reflect, and revolutionize your leadership abilities.

Taking Care of Business

This 3-hour interactive workshop contains all three of James’ most requested topics. In this age of change and uncertainty there are 3 areas of focus that will ensure our success. First, we must take care of our customers. Second, we must take care of our staff. Whether you have only one employee, or a staff of 30, the way we treat them is reflected in their own levels of service. Third, and perhaps most important, we must take care of ourselves. This includes having both a healthy body and a positive attitude. Come to this workshop prepared to laugh, reflect, and make decisions that will help you take care of business.

Yield to New Ideas

This presentation explores the methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing, finding the positives in change will create an environment of growth and loyalty.

Great Full!

James presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.

Dazzling Service

In this most requested session, James shares his top-ten most effective service techniques gathered from his 20 years of experience. This dynamic keynote enhances interactions with both our internal and external customers, as well as with our relationships outside of work. James discusses handling irate customers, secrets to recovery, powerful apologies, and listening with intention.

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