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Janelle Estes    

Chief Insights Officer at UserTesting & Author; Expert in Usability Testing and User Experience (UX)

Janelle Estes is UserTesting's Chief Insights Officer and an expert research practitioner fascinated by human behavior and intrigued by data insight.

She brings over 15 years of experience conducting large-scale customer research initiatives with both B2C and B2B companies across a variety of industries to help them transform their customer, user and brand experiences.

Estes is an expert in usability testing, user experience, user research strategy, information architecture and human-computer interaction.

Estes holds a bachelor's degree in information design and corporate communication from Bentley University, as well as a master's degree in human factors in information design, also from Bentley.

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