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Janet Lapp        

Rapid Change Management and Organizational Transformation Specialist

Dr. Janet Lapp is a psychologist, author, and consultant who leads workplace transformation. With a professor's ability to translate complex theory into usable answers and a humorist's knack for getting ideas across in an entertaining way, she engages her audiences in a "change lab" where they assess their leadership skills and acquire the tools they need to improve them.

Prior to each presentation, Lapp researches, interviews, and visits clients' facilities in order to understand their needs, wishes, and language to address them as if she were part of the organization or company. Both her change management books and her stage programs have created clear, actionable paths for organizations from Ritz-Carlton Hotels to IBM to the government of St. Petersburg, Russia.

Lapp is a registered nurse who also holds a PhD in psychology from McGill University. She was admitted into the Council of Peers Awards for Excellence Speakers Hall of Fame and was rated one of the top three speakers in the world by Toastmasters. She is the creator and host of the Emmy-nominated CBS series Keep Well and has appeared regularly on INN, ABC, CNN, and NBC. She and her team have helped hundreds of organizations around the world including Allstate, Blue Shield, IBM, Intel, Verizon, AT&T, Unilever, and Procter & Gamble to design systems to overcome resistance to change and expedite workplace transformation.

Also a flight instructor, Lapp has flown her airplane throughout South America and Africa on medical and rescue missions and is a longtime member of the Flying Doctors of Mercy working in central Mexico.

Speech Topics

The Psychology of Customer Experience

Speaker Janet Lapp's research on the psychology of customer experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. In this presentation, audiences will learn the latest neuromarketing techniques used by such companies as Apple, Starbucks, Lexus, and Harley-Davidson that maintain loyal and emotionally connected customers. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.

The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams.

This program is available as a keynote presentation or as interactive half- or full-day sessions.

Audiences experiencing this high-energy, high-humor presentation learn how to

  • Guide themselves and others through ambiguity and uncertainty in a positive and productive way

  • Keep moral high, to retain the best and encourage the rest

  • Develop the courage to face new obstacles and challenges witha strong forward momentum

Plant your Feet Firmly in Mid-Air: Lead Through Change

What would happen if everyone in the organization saw the positives, not the problems in current changes? What would it look like if people broke out of their molds, push their boundaries, and developed a new set of skills? What if peopel knew how to change immediately? Research indicates that 69% of the workplace is not fully engaged. How much time and money does this group cost an organization? How much time and energy would be saved if everyone learned a common language to identify and contain resistance? How much time adn money would be saved if everyone became rekindled their passion, became fully engaged, and took daily and consistent action toward their own goals and the goals of the organization?

Teaching Cats to Swim: Overcome resistance to change

These days, managers and salespersons are faced with not only increasing demands for their own performance, they are also challenged to create change in others. This program teaches the best way to convince others to switch course, using key persuasion and influence strategies that work.

Dancing with Tigers: Take risks, not chances

Risks in times of rapid change demand boldness, yet a careful cost-benefit calculation. This program highlights best-practice risk-taking of successful companies and individuals, and encourages sales and management personnel to break out of old limitations

Plant Your Feet Firmly in Mid-Air: Guidance through Turbulent Change

Thrive with current change, retain optimism, and understand and anticipate new trends This program will guide you and your team into the future, assist you in developing new skills and thinking for the 21st Century, and help you let go of obsolete thinking and practices


Encouraging Women in Aviation at EAA AirVenture Oshkosh 2017's WomenVenture
EAA AVIATION CENTER, OSHKOSH, Wisconsin — (May 12, 2017) — For the 10th straight year, the opportunity for women who love aviation to build camaraderie and open doors to mentorship and participation once again comes to EAA AirVenture Oshkosh 2017, as WomenVenture activities will take place during the week...
Apollo Reunion, Blue Angels Among Headliners at EAA AirVenture Oshkosh 2017
Wittman Regional Airport will soon become the world’s busiest airport – at least for one week. From July 24-30, more than 10,000 aircraft and a half a million flight enthusiasts will descend for the 65th annual Experimental Aircraft Association fly-in convention, EAA AirVenture Oshkosh 2017...
Business Women's Forum To Feature Kathy Ireland, Dr. Janet Lapp ...
The 31st annual 2013 Business Women's Forum (BWF) Connecticut's largest, longest-running full-day annual conference for women, will welcome Kathy Ireland ...

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