Jay Baer is a customer experience and digital marketing pioneer, expert, advisor, researcher, and analyst. He has spent nearly 30 years helping the world's most iconic brands gain and keep more customers.

A 7th-generation entrepreneur, Baer has written six best-selling books, and founded five, multi-million dollar companies.

Baer is an inductee into the halls of fame for professional speaking and word of mouth marketing, and is the creator of multiple award-winning podcasts.

He is also one of just two people in the world listed as one of the Top 30 Global Gurus in two different knowledge categories: customer service and internet marketing.

He founded the strategy and analysis firm Convince & Convert and is a board member of Experience Dynamic, a full-stack customer experience services collective.

Media outlets like CNBC, NPR, Fox Business, and The Wall Street Journal frequently rely on Baer to comment and contextualize top trends.

His very popular twice-monthly newsletter is at TheBaerFacts.com.

Baer loves growing businesses; delivering presentations (in-person or virtual) that audiences love; and plaid suits (meeting planners get to pick which suit he wears).

He’s also a licensed tequila sommelier and a certified BBQ judge.

Marketing, Merchandising, Social Networking, Media Professionals, Advertising, Public Relations, Branding, Keynote, Funny, Customer Loyalty, Technology, Strategic Planning, Digital Marketing, interesting, influential, Social Media, Authors, SXSW, Business, Bestselling Author, Entrepreneurship, Motivational, Culture, Consulting, Writing, Literary, Award-Winning Author, COVID-19, Economy, Strategic Leadership Business Growth, Customer Service, Customer Experience,