Jay Farner is President and Chief Marketing Officer of Quicken Loans, the nation’s largest online home loan lender and second largest retail mortgage lender. In addition, Jay serves as Portfolio Manager for Quicken Loans’ Family of Companies. He is instrumental in leveraging the synergies between Quicken Loans’ marketing, business development and mortgage origination operations. This strategic alliance played a key role in the company achieving $140 billion in home loan volume across all 50 states in 2013–2014.

Jay joined Rock Financial in 1996 and quickly became one of the company’s top mortgage professionals. In early 1997, he became a Director of Mortgage Banking and played a significant role in training and development for Rock Financial, the company’s former Michigan-only brand. He was later promoted to Vice President of Web Mortgage Banking in May 1998 and helped establish Quicken Loans as the largest online lender in the country.

Detroit-based Quicken Loans was ranked “Highest in Customer Satisfaction for Primary Mortgage Origination” in the United States by J.D. Power for the past five years, 2010–2014. The company was also ranked highest in the nation for customer satisfaction among mortgage servicers in 2014 and 2015 – the only years the company was eligible.

Quicken Loans employs 13,000 team members and was named among the top 30 companies on FORTUNE Magazine’s annual “100 Best Companies to Work For” list for the last 12 consecutive years, ranking No. 12 in 2015. The company has been recognized as one of Computerworld Magazine’s “100 Best Places to Work in IT” for the past 11 years, ranking No. 1 in 2015, 2014, 2013, 2007, 2006 and 2005. Quicken Loans was also ranked the nation’s best employer in Workplace Dynamics’ 2013 National Top Workplace list. The benchmark study of more than 870 companies based its rankings solely on feedback gathered through an employee survey.

Jay also serves as Director for national reverse mortgage lender One Reverse Mortgage, real estate company In-House Realty and marketing firm Rock Connections.

Along with his work for Quicken Loans, Jay serves as an executive board member for the Karmanos Cancer Institute and Metropolitan Detroit YMCA.

Jay holds a bachelor’s degree in finance from Michigan State University and is a member of the 2011 Crain’s Detroit Business 40 under 40 class. He resides in the Detroit area with his wife Wendi and their three children.

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