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Jenn Lim      

CEO & Chief Happiness Officer at Delivering Happiness; Former Culture Book Creator & Consultant at Zappos

Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of co-founded to inspire science-based happiness, passion and purpose at work, home, and in everyday life.

From her 20+ years of lessons learned in culture and consulting, the proven results from transforming company cultures come back to her simple mission: to inspire science-based happiness, passion, and purpose at work, home, and in everyday life.

Lim was formerly a consultant with Zappos, working there from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.

Lim's experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).

She has helped over 350 organizations and has devoted her career to cultivate meaningful happiness in companies, communities, and cities around the world. In 2017, Jenn was selected to be on the Global Happiness Council of Work and Wellbeing with the charter to scale the impact she’s made in even more sustainable ways.

Lim has traveled to over 30 countries to speak on this equation and most importantly, share the practical ways of how this equation works.

Speech Topics

Happiness as a Business Model

Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.

Living with Passion and Purpose

Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.

Starting, Scaling and Sustaining Culture

Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.

Culture as a Competitive Advantage

Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

The Story of CEO Tony Hsieh and Zappos

Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!

Delivering Happiness, the New Secret Ingredient

Let’s Make Happy Work

Delivering Happiness

How to create a culture of happiness and success

Why happiness is serious business and how to build your best culture

Building and sustaining a culture of happiness

Delivering Happiness: how and enduring culture of happiness drives business results


Jenn Lim Talks Meaningful Workplace Culture Sharing for Distributed

There has been no shortage of web ink dedicated lately to the topic of teams having their work from home agreements limited or terminated, Yahoo! being most ...

United Arab Emirates Names Official 'Minister for Happiness'

The United Arab Emirates has named a “minister for happiness” in a new cabinet announced by the prime minister, NBC News reported. Ohood Al Roumi will now assume the new post of minister of state for happiness. She is currently the director general of Prime Minister Sheikh Mohammed bin Rashid’s office, a position that she will also keep.

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