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Jennifer Thomas    

Best-Selling Author, Motivational Speaker on Apology Languages & The Five Love Languages, Business Consultant, Psychologist, and TEDx Presenter.

Jennifer Thomas is a bestselling author, TEDx speaker, leadership consultant, and psychologist who helps people know what to say in every situation.

Thomas is the co-author of When Sorry Isn’t Enough. Her book has been translated into fifteen foreign languages and sold hundreds of thousands of copies around the world.

Her expertise helps leaders know the right things to say to keep growing. Thomas prevents mishaps from becoming deal-breakers.

She has a doctoral degree in Clinical Psychology from the University of Maryland. She earned a BA in Psychology and Religion from the University of Virginia.

Speech Topics

The Five Love Languages

Unpack Gary Chapman’s #1 New York Times bestselling book. Even in the best relationships, your love tank can run low. Jennifer will give you practical skills to: Improve relationships by understanding the best way to show love is to speak the other person’s love language. Offer appreciation in practical ways that will connect with the others in your personal & professional roles.

When Sorry Isn’t Enough at Work

Even in the best companies, employees make mistakes. Customers get disappointed and without successful apologies, the companies will lose their business. Today’s marketplace requires that you know the essentials of successful customer service apologies. Simply saying you’re sorry is usually not enough. In this talk, Jennifer will help your employees turn disgruntled customers into your biggest supporters. Jennifer will share these how-to’s: Make amends to customers in ways that save you money in the long run. Make things right again by using my practical words and phrases. Turn public relations disasters into trust-building opportunities. Regain control of your executive schedule by no longer refereeing employee turf battles.


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