Jim in the Principal Consultant at Heart of the Customer, and has more than 20 years of experience in driving customer engagement. Jims expertise has led to engagements as far-reaching as developing consumer tests at Best Buy, creating a Customer Insights capability at UnitedHealth Group, and consulting with clients ranging from global fast food companies to utilities to international manufacturing and service companies.

Jim is a dynamic speaker, passionate about building a world-class customer-inspired experience that results in customers who come back time and again. He writes, speaks, and consults with companies to help them develop a great customer-inspired experience at www.heartofthecustomer.com.

Innovation, Sales, Management, Customer Service, Marketing, Human Resources, English, Customer Experience, Customer Loyalty, Motivational, Strategic Leadership