Jochen is an internationally experienced practitioner, specialized on leading virtual teams and leveraging social software to collaborate, communicate and coordinate to get things done effectively. He has a lot to say about the future of work and the trends that shape it: social software and social networks, virtual teamwork, outsourcing and globalization, matrix organizations, products becoming services and services becoming solutions, the erosion of corporate silos and hierarchies, the convergence of personal and professional identities, mobile devices and work-life-balance. His style as a speaker is sharp, lively and entertaining. With 15 years of experience as a software engineer and IT/management consultant, he works for Deutsche Bank, where he is developing IT strategy and managing strategic IT projects for the German retail banking division.

Management, Customer Service, Social Networking, English, Europe, Career, Customer Experience, Customer Loyalty, German, Technology, Political, Social Media,