Named 72nd Postmaster General of the United States of America on June 1, 2001, Jack Potter has led the Postal Service to record levels of service, customer satisfaction and efficiency.

With the 2006 enactment of the first comprehensive postal legislation since 1970, Potter has positioned the Postal Service to take advantage of the law’s pricing flexibility and other innovative features to drive the business growth necessary to support its mandate of providing affordable, universal service to the nation. This builds on his strong and continued focus on generating revenue, reducing costs, improving service, and achieving results with a customer-focused, performance-based culture.

Potter championed the development of a strong privacy program, resulting in the Postal Service being named the most trusted government agency -- and one of the 10 most trusted organizations in the nation -- by the respected Ponemon Institute. A recent Roper poll found that the American people view the Postal Service more favorably than any other federal agency.

His work to enhance the workplace environment and relationships with unions and management associations contributed to record levels of safety and employee satisfaction. Computerworld named the Postal Service one of the best places to work in information and technology. Fortune chose the Postal Service one of the 50 Best Companies for Minorities, and Careers & the dis-ABLED recognized it as public-sector employer of the year.

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