Called the "guru of customer service" by Time, Entrepreneur magazines and USA Today, John helps organizations create a service culture by using a service strategy so they dominate their market like Apple and Amazon.

John Tschohl is a best selling author and president of Service Quality Institute, the global leader in customer service.

For the last 39 years, he has solely focused on helping organizations drive a service culture and develop a team of employees providing superior service. His message will help you learn how to keep your customers and develop a strategy built around excpeptional customer service using word of mouth advertising. John wrote the world's first customer service program and has developed more people worldwide on customer service than anyone else.

Tschohl is dynamic, hard-hitting and inspirational. He will create an emotional buy-in using measurable data that CEO's respond to. John's message is based on common sense built around his 47 years in speaking, designing training programs, and building high-performance workforces.

He is the author of seven best-selling books on customer service, empowerment, service recovery and motivation.

Featured on major television shows from Good Morning America, CNBC, and PBS to newspapers, radio stations, and magazines from almost every corner of the world on a weekly basis. John's technology and books are in 10 languages, represented in over 40 countries, and over 90 percent of Service Quality Institute's business is international.

Empowerment, Customer Service, Business, Inspirational, Authors, Technology,