"Cancer with Joy!" How to Handle Life’s Challenges Joyfully Motivational/Attitude: This is the highly inspiring and personal story of Joy Huber, Award-Winning International Presenter, who was diagnosed with Stage FOUR Non-Hodgkin’s Lymphoma Cancer at the young age of 33. This humorous presentation is ideal for the Medical Industry and related Associations but can be tailored for any group. Joy shares real-life entertaining stories of her experience from diagnosis through years of chemotherapy treatments. There are positive life-changing takeaways for those who hear this message!

"Entrepreneurship Lessons from an Entrepreneur" How to Ensure Your Success Starting Your Own Business Entrepreneurship: With unemployment higher than any of us would like, this program is an absolute winner for youth (high school & college age)! Inspiring stories of successful start-ups by other young entrepreneurs are shared along with current statistics for the job market & career options after formal education. Most new businesses do not survive because the entrepreneur, with no experience in successfully starting a business, goes it alone and wastes a lot of time & money making critical but avoidable mistakes. Lessons will be shared by Joy, who started her business after a position was eliminated, including the 'who, what, when, where, why & how' questions emerging entrepreneurs have to ask to turn their idea into successful start-up!

"You Go Girl!" A Woman's Guide to Being an Assertive Communicator in the Ever-Changing World Conflict Management/Resolution: In this program you will be given specific how-to’s on topics including: how to develop your self-esteem & improve & enhance your self-image, and how to better manage your inner emotions & stress. Because what we think & feel on the inside manifests itself and comes out in our external communication & actions Joy also provides solutions to assertively standing up for yourself in challenging situations. Manage & resolve conflict so you can save wasted time & be more productive. You’ll be doing things you only dreamed of before attending!

"Retaining Super Stars for Super Teams" Lowering Employee Turn-over and Its Expensive Expenses Personnel Management & Retention: A bunch of Super Stars makes a Super Team. In this program strategies will be given for keeping employees motivated and performing at their personal peak! Effective communication models will be covered for how to delegate effectively, give feedback to maximize employees’ performance, manage the difficult employee and handle conflicts internally to the team.

"The Platinum Rule of Customer Service" How to Keep Your Customers Coming Back Again and Again Customer Service & Retention: The companies that will survive the economic downturn & thrive know it is exponentially more costly for you to continue to advertise for new customers than it is to invest in teaching & rewarding your team on how to deliver an exceptional customer experience. In this informative workshop you’ll learn about making great first impressions, what customers most want you to save them, strategies for handling the most common classic "difficult customers," and how to communicate more effectively with your customers (Yes, even when you have to say "No!" to them you can still keep them!). Bonuses that can be incorporated with this program include: special emphasis on branding and/or leveraging social media (Twitter, Facebook, blogs, and YouTube) to increase customer loyalty & sales.

“You Only Get One Chance . . . ” How to Become the Chief Executive Officer of First Impressions Administrative Professional/First Impressions: If your workplace has a front desk, reception area, or lobby, make this workshop an essential for any employee who works there! They make that first contact with your new and loyal repeat customers. Learn how to excel at leveraging your communication to make a great first impression even in challenging situations, how to prioritize tasks, how to use time effectively at the front desk in spite of constant interruptions, and some very valuable safety information for your organization!

"We Recruited a Dream . . But the Nightmare Comes to Work Daily!" How to Recruit Winning Candidates for Your Company Personnel Recruitment: Every Human Resources/hiring manager can relate to hiring what you think is “a dream candidate” for your open position . . only to have the nightmare emerge quickly! This essential program for Human Resources and anyone with applicant screening/hiring responsibilities will help you with finding the best of the available talent for your positions. Time & money-saving information for where to post jobs and find talent, what interview questions are legal and illegal, and how to handle corrective action/terminating employees will be provided in this must-attend program!

Business, Inspirational, Health, Women, Customer Service, Women's Health, Cancer, Human Resources, Authors, Communication, Entrepreneurship,