Karen Mangia is the VP of Customer and Market Insights at Salesforce, engaging with key customer accounts and collaborating to develop innovative strategies to address their key business challenges. She helps translate feedback into actions to increase customer retention, growth, and satisfaction.

Mangia's passion for customer success began as an account manager at AT&T, where focusing on customers’ goals led to exceptional success. Mangia consistently outperformed production and revenue targets by double and triple digits (up to 522%), growing revenue up to 51% year-over-year.

At Cisco, Mangia led a diverse sales team of technical and channels professionals to achieve a multi-million dollar impact. She created Cisco’s first Partner Experience Team, a cross-functional global initiative that made it easier and more profitable for partners to work with Cisco. Mangia then led a global Insight Innovation team overseeing Customer Satisfaction & Experience, Diversity Business Practices, and Global Offset & Countertrade.

From internal Salesforce contacts to executives in hundreds of top-tier accounts, Mangia leverages her extensive network to share best practices and inspire customers. In addition to being a hands-on practitioner and industry-recognized Voice of Customer leader, Mangia is a popular keynote speaker, reaching about 20,000 people a year.

Mangia is also an author, with books including "Success With Less: Releasing Obligations and Discovering Joy" and "Working From Home: Making the New Normal Work For You."

Workplace Issues Business, Authors, Business Authors,