Award-winning author, motivational speaker and the world’s leading concierge trainer and consultant Founder of Triangle Concierge, Inc. Founder and Chairman of the Board of the International Concierge and Lifestyle Management Association (ICLMA)

A highly sought-after expert on the concierge industry and dynamic motivational speaker, Katharine has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including …

ABC News Nightline
ABC News
CBS News
Forbes
Time Magazine
Money Magazine
Women’s World Magazine
The Wall Street Journal
The New York Times
The Washington Post
The Los Angeles Times
Condé Nast
Delta Airlines Sky Radio
WOR Radio

The story begins decades ago, with a handful of pioneers — and Katharine Giovanni was one of them.

If you looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge.

Katharine has gone from being a meeting planner and concierge for Fortune 500 executives to becoming one of the world’s leading international concierge training experts. As Triangle Concierge’s senior trainer and speaker, Katharine has taught workshops to groups, individuals, hospitals, small businesses and large corporations. She is also the Chairman of the Board and Founder of the International Concierge and Lifestyle Management Association.

A dynamic public speaker and a member of the National Speakers Association, Katharine has appeared at seminars and conferences around the world. She is the author of three books including her latest book, Going Above and Beyond, an Award-Winning Finalist in the National Best Books 2010 Awards.

A breast cancer survivor, Katharine was raised in New York City. She earned a B.A. from Lake Forest College and currently lives in North Carolina with her husband Ron and two sons.

Success, Change, Customer Service, Consulting, Inspirational, Non-Profit & Association, Motivational,