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Katie Owens  

Healthcare Experience Change Agent

Katie believes the healthcare experience matters for every person: Patients, Caregivers, and Providers. She has worked from the front lines of healthcare to senior leadership roles. Now, she is taking bold steps to assure every organization has access to resources to achieve results. As the senior leader of a national consulting firm, she has worked with hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that achieve breakthrough performance with quality, safety, patient experience, and workforce engagement. Her fundamental tenet is that every person is worthy of an environment where they can receive and deliver the best possible care. She is Lead Author of the HCAHPS Imperative for Patient-Centered Excellence and The HCAHPS Experience Guide and frequently authors in respected industry publications and journals.

Speech Topics

Finding Your Patient Experience Super Power

Highly Reliable Healthcare Experiences

Leadership Resilience

Employee and Physician Engagement

From CAHPS to Improvement

High Performing Teams

Personalizing the Healthcare Experience

The Confidence Equation

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