Kelly McDonald is a nationally recognized marketing expert, with deep specialization in multicultural marketing and business trends, and she was named #1 on the list of "26 Hot Speakers" by Successful Meetings magazine.

McDonald is the author of How to Market to People Not LikeYou, named a top business book of 2011 by Inc. magazine's 800-CEO-Read and Forbes. McDonald delivers up-to-the minute marketing advice for today's diverse, dynamic marketplace. McDonald's second book, Crafting the Customer Service Experience for People Not Like You, was released in November 2012 and has been featured in Fast Company and BusinessWeek. The book shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.

She has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. McDonald works with clients such as Toyota, Harley-Davidson, Sherwin-Williams, State Farm and Miller/Coors. Her company, McDonald Marketing, has twice been named one of the top advertising agencies in the US by Advertising Age magazine.

As a professional speaker to businesses and organizations, McDonald shares marketing insights and teaches strategies and tactics for cultivating diverse consumers emotionally, rationally and with cultural relevance. Her topics are always customized to the specific industry and localized geographically as appropriate.

McDonald is high energy and high content. Her enthusiasm ignites audiences of every size. She is often chosen as an opening or closing keynote speaker to set the tone for a conference. She's a great fit for business owners, retailers, associations, HR professionals, corporate clients and hospitality professionals.

Customer Service, Marketing, Merchandising, Business Trends, Generational Issues, Marketing & Branding, Business Growth, Branding, For Training Seminars, Business Coach, Strategy, Marketing Coaching, Cross-Cultural Understanding, Customer Experience, Customer Loyalty, Consumer Behavior, Communication, Client Communication, Business, Management, Business Leaders, Project Management, Social Media & Networking, Technology, Corporate Culture, Diversity, Entertainers, Human Resources, Employee Retention, Teamwork & Teambuilding, College, Hispanic Heritage, Keynote, Sales, Social Media, Celebrity, Internet & Technology Industries, Diversity Topics, Motivational, Culture Leadership,