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Kristin Baird    

Speaker, Consultant, Thought Leader in Patient Experience

Kristin Baird is relentless in her passion for service excellence in healthcare. As a thought leader in the patient experience, Baird is a frequently sought after speaker and consultant. Her thought-provoking keynotes and workshops connect the dots between culture, leadership, employee engagement and the patient experience.

The founder and president of Baird Group, Baird leads a team of experts in transforming culture and shaping the patient experience. With over four decades of experience, Baird speaks the language of the clinician, strategist, marketer and administrator. She earned a Bachelors of Science in nursing from the University of Wisconsin, Madison and a Masters of Science in Health Services Administration from Cardinal Stritch College in Milwaukee, Wisconsin.

Baird is the author of Raising the Bar on Service Excellence, Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence and Reclaiming the Passion: Stories That Celebrate the Essence of Nursing.

Kristin Baird has worked with hundreds of health care clients including hospitals, health systems, medical practices and long term care facilities to improve the customer experience.

Baird Group is a results-oriented consulting group specializing in culture and patient experience improvement for health care organizations. Since 1991, Baird Consulting has provided health care clients with targeted solutions for culture, engagement and patient experience.

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