I co-founded Get Satisfaction, a web startup that uses community to foster new methods of communication and collaboration between companies and their customers. Get Satisfaction is currently used by over 40,000 businesses across the globe, ranging in size from small startups to huge multinationals. Previously, I co-founded Adaptive Path, a user experience strategy, research, and design consultancy, known for, among other things, coining the technology terms "blog" and "ajax." While with Adaptive Path, I ran the consulting business and, as the creator of the New Ventures program, partnered with early-stage startup companies to provide them with support for their product ideation, design, and launch strategies. Now I've got a new thing. Ask me about it.

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