Success/Motivation – Succeed Like a Mouse

Former Disney Institute expert and 25 year Walt Disney World leader Lenn Millbower will learn your client's success pain points and share strategies Disney applied in similar situations. You will then identify methods to make your own success magic.

Few thought Walt Disney would succeed.

He was a poor student, a mediocre artist, a miser with compliments, and broke most of his life. He also lived through tumultuous times. The great depression, two world wars, and the creative destruction of new technologies wreaked havoc on Disney’s world. Despite these odds, Walt Disney succeeded beyond everyone’s imagination. He transformed himself into an inspiring innovator, educator, storyteller, technology geek, customer service visionary, and exceptional team leader. How did Disney do it? Through a combination of four strategies:

• Creativity of effort;
• Continuity of focus;
• Customerization of his approach to serving people; and…
• Confidence in his abilities and results.

In this energizing presentation, you will learn specific strategies and methods Walt and his team used and ways they can be applied to solve your pain point problems.

If you are looking for an inspirational message customizing components of leadership, customer service, employee motivation and creative approaches, this program is for you.

Innovation and Creativity – Create Like a Mouse

Former Disney Institute expert and 25 year Walt Disney World leader Lenn Millbower will learn your client's creativity pain points and share strategies Disney applied in similar situations. You will then identify methods to innovate your own magic.

Walt Disney was a creative genius, not a great artist.

He didn’t draw his characters, write his movies or design his theme park rides. He couldn’t even read the Disneyland blueprint! What he lacked in specific talents, he made up for in creative visioning and leadership that inspired those around him to deliver amazing innovations.

You may not be a Disney, but you are creative. The key is to find your natural creative potential, harness it, capitalize on it and inspire others with complementary talents. In this inspiring presentation, I will share the Disney inspired methods you can use to capture inspiration and transform that inspiration into innovation.

Leadership / Employee Engagement – Lead Like a Mouse

Former Disney Institute expert and 25 year Walt Disney World leader Lenn Millbower will learn your client's leadership and engagement pain points and share strategies Disney applied in similar situations. You will then identify methods to make your own leadership magic. Walt Disney proclaimed, "It all started with a mouse.”

Although Mickey Mouse was Disney's breakthrough product, 'it' really started with the people who made the mouse. In this insightful presentation, based on my book Care Like a Mouse, I will pull back the curtain on Disney's leadership struggles. What makes Walt’s case so interesting is the fact that he had glaring leadership flaws that would have destroyed a less capable leader.

• Discover the unsuccessful leadership approaches Disney tried and abandoned.
• See what became Walt Disney's leadership 'sweet spot.'
• Explore the resulting 'castomer™' engagement culture that delivers amazing customer service.

Disney magic isn't pixie-dust. It's people-trust. Learn how to engage your castomers™ and they will amaze your customers.

Customer Service – Serve Like a Mouse

Former Disney Institute expert and 25 year Walt Disney World leader Lenn Millbower will learn your client's customer service pain points and share strategies Disney applied in similar situations. You will then identify methods to make your own customer experience magic. Walt Disney explained, "Give the public everything you can give them, keep the place clean, and keep it friendly.”

It’s a simple formula. Anyone could articulate it. Almost everyone has difficulty delivering it. The challenge is in the details. This is where Walt Disney excelled. Details like the alignment of purpose and expectations, a people first focus, an immersive environment, performance themed employees and a relentless drive for process perfection are the Disney difference.

In this engaging presentation, I will share details of the Disney difference. You will examine ways Walt’s customer service strategies were, and are, applied to real service issues. Focusing on your needs, you will then identify specific methods you can apply to your business needs and make your every customer experience magical.