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Liz Jazwiec      

Relating Customer Satisfaction and Employee Morale

Liz Jazwiec, R.N. is a nationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across the country. She is also a featured speaker for the Studer Group.

She’s also been a longtime hospital officer who helped raise service scores at Chicago, Illinois’ Holly Cross Hospital from the 5th to the 99th percentile in just a few years. Her work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune Magazine’s Enterprise Award for Best Business Practices in 1996.

Today, she uses that expertise to inspire other organizations interested in building a culture where excellence is driven by strong leaders and engaged employees. As author of the bestselling book, Eat THAT Cookie! How Workplace Positivity Pays Off..For Individuals, Teams and Organizations, she talks about how it is possible to create a positive workforce in difficult times.

Many audiences describe Liz’s presentations as uplifting, motivational and fun. However they also clearly respect her practical and experience-based style. You’re sure to enjoy her creative and viable suggestions for addressing some of the difficult issues facing organizations today.

    Accountability…Turn (limited) Resources into Results!

    Liking Leadership

    Yippee! Another Day in Paradise! …driving negativity out of the workplace

    Making Service REALLY Happen…Creating Excellent Care Experiences

    Getting Staff on board is not about empowerment, it is about engagement!

    Nursing Retention: Keeping the Best and the Brightest

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