Technical Writing for Engineers, Project Managers, and Other Knowledge Professionals

During this highly customized interactive session, participants will learn: A proven technique for writing crystal-clear learning objectives and instructions, including good and bad examples How to describe a complicated subject in clear and concise terms What to do when you can’t avoid using technical jargon How to make sure technical documents are absolutely error free Language guidelines for better receptivity such as non-inflammatory language, gender-neutral references, and attention to tone How to eliminate clichés and “smothered verbs” from documentation How to use mapping for instructional writing in technical documents How to distinguish among the prewriting, writing, and rewriting phases A step-by-step process for editing and proofreading your final draft (it works every time) Quick tips in slide preparation Quick and easy guidelines for technical content delivery

Grammar-for-Grownups Update

This in-depth session allows for an open-floor discussion in “Grammar Group” settings to ask questions and cover the following troublesome topics: Run-on sentences and fragments in professional correspondence and e-mail Comma traumas! Confusing word pairs (such as affect/effect and who/whom and insure/ensure/assure) Commonly misused words Correct use of quotation marks and solutions to hyphenation headaches Any other hot grammar, spelling, capitalization, or punctuation question you want to ask BONUS: All exercises are based on realistic correspondence and examples. Oh, and don’t be surprised if there’s a pop quiz: a fun one!

E-Writing @ Work: Getting a Grip on the Stupid Stuff We Do With Email

During this fast-moving participatory session, you will learn how to present a professional image through your workplace e-mail by participating in and practicing: How to steer clear of the Top 7 Credibility-Robbing Mistakes with E-mail How to write a solid subject line that gets opened—and acted upon The five e-mails you never should send How to use more bulleted lists in e-mail A rapid-fire commentary on e-mail etiquette, including: Tone appropriateness Formatting for e-mail SCREAMING IN ALL CAPS!!!!! Other hot topics

Hair-On-Fire!" Presentation Skills

During this highly interactive presentation, you’ll learn how to think—and speak—on your feet in a flash. Leaders will discover new approaches to presenting their ideas with clarity, confidence, and power through learning:

The Three-Minute First Impression: What you absolutely must do in the first 180 seconds to build rapport and credibility with the people you meet Tips for controlling your body language to communicate the message you want The only secret to eliminating nervous habits and jitters, especially the credibility-robbing “ums” and “and uhs” The art of audience analysis How to banish boring presentation openings (by figuring out what everyone else is doing—and then NOT doing it) The three must-haves in a presentation opening to hook your audience How to avoid just fizzling out at the end by closing with conviction every time How to unclutter and overhaul your slides A complete discussion on how to handle questions from the audience Surprise presentation tips from the pros