Today's Leader: Shifting from Cop to Coach

The most engaging and successful leaders realize that their employee respond better to a coach than a cop. Learn how to shift from a culture of compliance to a culture of continuous improvement through the proven methods shared in Mark Graban's talk. Using real life examples, Mark shows practical methods for changing the way you lead and for boosting your organization's performance.

Engaging Employees in Improvement: Everybody, Every Where, Every Day

The suggestion box is dead -- but long live improvement! Today's leading businesses are engaging employees in a different style of improvement called Kaizen. In this talk, you will learn proven improvement methods and the leadership styles and behaviors that support them. In a Kaizen culture, you don't have to force people to improve - they willingly participate. Employees, customers, and the business all win. Let Mark Graban show you how.

Why Your Hospital Should be Like a Factory??? Or At Least Some???

Health care professionals often say things like "we don't want assembly line medicine" or "we can't turn our hospital into a factory." What fears are behind those statements? Do people in health care picture factories as cold, robotic, frantic, unthinking workplaces? In this keynote, Mark Graban talks about the culture and characteristics of Lean factories, giving examples of how patients and staff members would be better off with the adoption of the a Lean culture and management system - to help hospitals be the highest quality and most caring environments, as well as being more satisfying workplaces.

Warning: Signs! From Cautionary Circulars to Proactive Prevention

In this presentation, Mark Graban raises serious points in a humorous way. Why do healthcare organizations so frequently rely on posted signs, warnings and “be careful” exhortations with staff members? Mark presents a practical taxonomy of these signs and leads a discussion about alternative approaches that identify the root causes and truly help prevent these problems that harm patients or staff far too often.

“Mark’ s lively revelation of the weakness of signage was a fun and enlightening visual example of unclear signals in the workplace. Understanding what signs do (or don’ t do) created a reminder to be constantly observing how work happens now and the opportunities to improve. The presentation was a welcome respite from the cadence of traditionally styled presentations.” -Cindy Jimmerson, Lean Healthcare West

“I was enthralled by the power of this presentation to ignite some chord in so many around the simple, yet elegant litany of signs and to watch an audience become participants in an extended exchange well beyond the talk.” -Dr. Mark Jaben

How Lean Thinking Helps Hospitals

Mark Graban provides an engaging overview of the "Lean" methodology and its powerful applications in healthcare. Moving beyond mere tools, Graban’s talk illustrates the foundations of Lean as a management system and an organizational culture, using examples and lessons learned from leading hospitals around the world.

Healthcare Kaizen: Engaging Every Employee in Sustainable Improvements

Leading healthcare organizations are discovering the benefits of engaging all staff members and clinicians in quality and process improvement efforts. But, it sounds easier than it really is. Mark Graban shares proven methods for leaders to collaborate with healthcare professionals to improve patient care and create a better workplace environment.