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Mark Hordes  

“The Professional Services Champion, and the founder of the Art of Becoming a Trusted Advisor” Philosophy

Mark Hordes is a senior business advisor and consultant, and is a well recognized global professional services business consultant, business author, and advisor to senior services executives. Over the past 25 years, he has consulted with organizations all over the world and has been profiled in business journals and newspapers and interviewed on radio and television. He is the co-author, with James Alexander, of S-Business:Reinventing the Services Organization, published in October 2003 by Select Books.

Mark also was the 2001 winner of The Association for Service Management International (AFSMI) Writers Award for best professional services sales article for his feature article, "Best Day, Every Day, Rules for the Road for Getting to Yes in Selling Professional Services."

Mark has successfully worked in all phases of the services industry: consultant, executive, Big Five partner, executive vice president of professional services, international consulting vice president, and strategy advisor to U.S. and multinational corporations.

Mark is a graduate of the American Graduate School of International Management, "Thunderbird," the number-one ranked international management business school in the world. Additionally, he holds an MBA/MS from Aurora University and a BS from the University of Houston. A keynote business conference speaker, he has presented at over 200 corporate events and industry meetings.

Speech Topics

MOST REQUESTED TOPICS:

The 10 Commandments of Selling Professional Services

The Success System for Leading and Managing the Services Sales Organization

Increasing Services Sales Productivity

Sales Secrets of Relationship Selling

Five Winning Business Development Strategies

Person-to-Person Client Development for the Professional Services Firm

Six Top Secrets of Successful Services Sales Professionals

Quota-Busting Strategies for Selling Services

How to Win Highly Profitable Service Engagements

Six Successful Ways to Motivate the Product-Sales Force to Sell Services

Marketing and Professional Services Trends and Best Practices

How to Build Your Services Brand

How to Market Professional Services

How to Successfully Sell to the C Level in Any Company

How to Build Brand Congruence Inside and Outside Your Company

Building an Effective Services Marketing Plan: Steps to Success

How to Successfully Integrate the Sales and Services Team

Best Day, Every Day: Rules for the Road to Getting to Yes in Selling Professional Services

Market-Facing Strategies that Never Fail

Making Change Work: How to Manage Individual and Organizational Change

How to Create a Common Fate and Shared Destiny Culture

How to Build a Great Services Organization

How to Create the Total-Solution Services Organization

Global Best Practices of High-Performing S-Businesses

Services as the Ultimate Strategy for Product Companies

Recruiting and Retaining Top Talent

Leading and Managing the Professional Services Firm

How to Become a Successful Consultant

Core Consulting Skills Boot Camp

How to Successfully Manage Any Client Engagement

Process Facilitator Skills

How to Measure Service Effectiveness and Efficiency

Managing the High-Performance Team

White-Collar Productivity: Managing and Measuring Internal Customer Relationships

Creating Competitive Advantage: The Ultimate Weapon for Your Services Company

Taking the Pulse of the Services Organization: How to Benchmark Your Company Against the Best

The S-Business Opportunity: Generating Sales and Profits for Service Support Organizations

The Transforming Technical Experts Into Trusted Advisors

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