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Mark Sanborn            

Leadership, Teamwork & Performance Expert; NYT Bestselling Author; President of Sanborn & Associates

Mark is the president of Sanborn & Associates, Inc., an idea lab for leadership development. He has written or co-authored eight books and is the creator of more than two dozen videos and audio training programs on leadership, change and customer service.

Mark’s book, "The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary" is an international bestseller and was on the New York Times, Business Week and Wall Street Journal bestseller lists. His books include "You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference," "The Encore Effect: How to Achieve Remarkable Performance in Anything You Do," "Up, Down or Sideways: How to Succeed When Times are Good, Bad or In Between," and his latest, "Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results."

As a master storyteller, Mark has an unparalleled ability to communicate fundamental truths through simple stories, anecdotes and humor. Having presented over 2400 speeches and seminars in every state and a dozen countries, he is an experienced pro. Mark has been inducted into the Speaker Hall of Fame, is a past president of the National Speakers Association and winner of The Cavett, the highest honor bestowed by that organization. He was awarded The Ambassador of Free Enterprise Award by Sales & Marketing Executives International.

Mark has worked with many of America’s best companies. That’s because he has the ability to motivate and teach clear, proven and highly effective ways of thinking and doing that keep individuals and organizations moving forward and gaining new ground.

Speech Topics


The Fred Factor:

How Passion in Your Work & Life Can Turn the Ordinary into the Extraordinary - This leadership keynote is the basis for Mark Sanborn's international bestselling book The Fred Factor. In this revealing leadership keynote presentation, you will discover the secrets of extraordinary individuals who have learned how to reinvent themselves and their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate, entertain, and impact, this is the speech.

You Don't Need a Title to Be a Leader:

How Anyone, Anywhere Can Make a Positive Difference - Develop your genuine leadership ability when you understand that true leadership is not a function of title. Learn how to exercise little "l" leadership through developing power with people. This leadership presentation is based on Mark Sanborn's best-selling business book of the same name.

The Encore Effect:

How to Give a Remarkable Performance in Anything You Do - A remarkable performance on stage commands an encore. The Encore EffectMark Sanborn's latest, high impact presentationteaches you how to achieve the kind of extraordinary performance on the job that leaves your customers, colleagues, and community clamoring for more.

Up, Down, or Sideways:

How to Succeed All the Time - Most organizations and individuals have a kneejerk reaction to changing economic conditions. They behave differently in recessions than during boom times by cutting or curtailing the activities that are most important for future success. They act even differently when the economy is moving sideways, often becoming complacent with mediocre performance. The problem? These changes in practices and attitudes are inconsistent and ill timed. Companies like this are playing catch up rather than leading and are whiplashed by significant changes in their markets and the economy.

This presentation, based on Mark Sanborn's forthcoming book, Up, Down, or Sideways:

How to Succeed When Times Are Good, Bad, or In Between, teaches individuals and organization the three mindsets and four methods that if practiced consistently that will mitigate the downturns, maximize the upturns, and create sustainable success, regardless of circumstance.

How the Best Get Better

How do you keep getting better, when you’re already the best? Or what happens when complacency, outdated thinking or weariness stunts performance?

Today’s top companies often experience a crisis once they’ve moved into the top spot; it is easy to become complacent and rest on past accomplishments. When you’re Number One, you must keep increasing your lead or you run the risk of being overtaken by the competitors biting at your heels.

Mark teaches why top performers must go beyond simply “achieving the goals” or “making your numbers,” why “taking action” isn’t enough (and what really is), as well as how to become laser-focused on the specific duties that produce the biggest results. This program will supercharge your outlook and performance.

High Impact Leadership

Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.

The 10 Commandments of Customer Service

Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.

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