Leadership, Teamwork & Performance Expert; New York Times Bestselling Author; President of Sanborn & Associates
Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Sanborn is an international bestselling author and award-winning keynote leadership speaker.
Hailed as one of the top leadership experts in the world, Mark has given more than 3,000 presentations in every US state and in 14 countries.
Sanborn has written 8 books, and "The Fred Factor" has sold over 2 million copies worldwide. His latest book is "The Intention Imperative: Three Essential Changes That Will Make You a Successful Leader Today." In 2019 he was ranked #5 leadership expert in the world by GlobalGurus.org, and he is the Leadership Expert in Residence at High Point University, the Premier Life Skills University.
Sanborn holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Speaker Hall of Fame. He was honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession.
Sanborn’s ideas are taught in 90 counties by Crestcom and his list of over 2600 clients includes Costco, FedEx, Harley-Davidson, Hewlett Packard, Cisco, KPMG, Morton’s of Chicago, New York Life, RE/MAX, ServiceMaster, ESPN, GM, IBM, St. Jude Children’s Research Hospital, Sandvik and John Deere.
The 10 Commandments of Customer Service
Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.
High Impact Leadership
Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.
How the Best Get Better
How do you keep getting better, when you’re already the best? Or what happens when complacency, outdated thinking or weariness stunts performance?
Today’s top companies often experience a crisis once they’ve moved into the top spot; it is easy to become complacent and rest on past accomplishments. When you’re Number One, you must keep increasing your lead or you run the risk of being overtaken by the competitors biting at your heels.
Mark teaches why top performers must go beyond simply “achieving the goals” or “making your numbers,” why “taking action” isn’t enough (and what really is), as well as how to become laser-focused on the specific duties that produce the biggest results. This program will supercharge your outlook and performance.
This presentation, based on Mark Sanborn's forthcoming book, Up, Down, or Sideways:
How to Succeed When Times Are Good, Bad, or In Between, teaches individuals and organization the three mindsets and four methods that if practiced consistently that will mitigate the downturns, maximize the upturns, and create sustainable success, regardless of circumstance.
Up, Down, or Sideways:
How to Succeed All the Time - Most organizations and individuals have a kneejerk reaction to changing economic conditions. They behave differently in recessions than during boom times by cutting or curtailing the activities that are most important for future success. They act even differently when the economy is moving sideways, often becoming complacent with mediocre performance. The problem? These changes in practices and attitudes are inconsistent and ill timed. Companies like this are playing catch up rather than leading and are whiplashed by significant changes in their markets and the economy.
The Encore Effect:
How to Give a Remarkable Performance in Anything You Do - A remarkable performance on stage commands an encore. The Encore EffectMark Sanborn's latest, high impact presentationteaches you how to achieve the kind of extraordinary performance on the job that leaves your customers, colleagues, and community clamoring for more.
You Don't Need a Title to Be a Leader:
How Anyone, Anywhere Can Make a Positive Difference - Develop your genuine leadership ability when you understand that true leadership is not a function of title. Learn how to exercise little "l" leadership through developing power with people. This leadership presentation is based on Mark Sanborn's best-selling business book of the same name.
The Fred Factor:
How Passion in Your Work & Life Can Turn the Ordinary into the Extraordinary - This leadership keynote is the basis for Mark Sanborn's international bestselling book The Fred Factor. In this revealing leadership keynote presentation, you will discover the secrets of extraordinary individuals who have learned how to reinvent themselves and their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate, entertain, and impact, this is the speech.
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