The 10 Commandments of Customer Service

Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.

High Impact Leadership

Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.

How the Best Get Better

How do you keep getting better, when you’re already the best? Or what happens when complacency, outdated thinking or weariness stunts performance?

Today’s top companies often experience a crisis once they’ve moved into the top spot; it is easy to become complacent and rest on past accomplishments. When you’re Number One, you must keep increasing your lead or you run the risk of being overtaken by the competitors biting at your heels.

Mark teaches why top performers must go beyond simply “achieving the goals” or “making your numbers,” why “taking action” isn’t enough (and what really is), as well as how to become laser-focused on the specific duties that produce the biggest results. This program will supercharge your outlook and performance.

This presentation, based on Mark Sanborn's forthcoming book, Up, Down, or Sideways:

How to Succeed When Times Are Good, Bad, or In Between, teaches individuals and organization the three mindsets and four methods that if practiced consistently that will mitigate the downturns, maximize the upturns, and create sustainable success, regardless of circumstance.

Up, Down, or Sideways:

How to Succeed All the Time - Most organizations and individuals have a kneejerk reaction to changing economic conditions. They behave differently in recessions than during boom times by cutting or curtailing the activities that are most important for future success. They act even differently when the economy is moving sideways, often becoming complacent with mediocre performance. The problem? These changes in practices and attitudes are inconsistent and ill timed. Companies like this are playing catch up rather than leading and are whiplashed by significant changes in their markets and the economy.

The Encore Effect:

How to Give a Remarkable Performance in Anything You Do - A remarkable performance on stage commands an encore. The Encore EffectMark Sanborn's latest, high impact presentationteaches you how to achieve the kind of extraordinary performance on the job that leaves your customers, colleagues, and community clamoring for more.