As the US Vice President of Engineering, Mark is responsible for developing and overseeing domestic strategies for the Industrial Engineering (IE) function.

Mark held various positions within the Central Ohio District before being promoted in 1991 to a District Industrial Engineering Director. He served in that capacity in West Canada, Alabama, North Illinois, and the UPS Chicago Area Consolidated Hub (CACH), the largest ground package facility in the world.

In 1989, Mark was assigned to the Corporate Automated Sort Team that helped develop the use of automated sortation within UPS hub facilities. Mark also helped with the development of UPSs application of the Balance Scorecard measurement process, and while assigned to UPS Canada, led a project team consolidating UPS Canadas Phone Centers and International & Brokerage offices.

In 1995, Mark transferred to the Corporate Office and worked with the UPS Internal Consulting Group. In 2003, he was promoted to region I.E. manager and became a Package Project Management portfolio manager responsible for developing transportation systems. Mark became the Southeast Region operations manager in 2005 and rejoined the Corporate I.E. staff in 2007. All these assignments allowed Mark to develop in-depth knowledge regarding UPS operations and structure prior to being promoted to his current position in 2008.

Specialties: Mark has developed subject matter expertise of UPS's product portfolios, customer facing technology solutions and business unit operations. He has worked with logistics and supply chains across multiple organizations and industries; identifying solutions that impact the entire supply chain and enable a better management of current resources and plans for future needs. Mark has worked with numerous customer accounts that have required creative and unique logistics solutions.

His responsibilities include driving growth through people development, service reliability, profitability, and asset management while building operational efficiencies.

Business Leadership, Engineering, Customer Experience,