Marsha Colliers name crops up a lot in discussions on e-commerce and customer service. No surprise. Shes the author of the long running For Dummies series on eBay business and 'The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More', plus many other related, best-selling titles. She's sold over a million books and been on the BusinessWeek Best Seller list and has published more than 35 books. (List of books in print below).

Her latest book expands her solid business advice by giving businesses insight into how to use Social Media to build customer relations and bottom line.

She is a popular keynote speaker, inspiring online sellers to success, the lead instructor at eBay University, speaks at conferences worldwide, and runs a successful online business so is she an internet fanatic? Well, lets just say shes on a mission: educating current and future online sellers.

Her e-commerce advice has appeared in publications such as Martha Stewart Living and Readers Digest, and don't be surprised if you've seen her on television as a guest on The View or the Today Show and in her own PBS special, Making Your Fortune Online.

Very active in social media, Marsha uses her years of experience to instruct online citizens on selling and marketing. She was named one of the top twenty iCitizens by Kelly Mooney in her book, "The Open Brand."

Change, Empowerment, Customer Service, Social Networking, English, Keynote, Customer Experience, E-Commerce, Customer Loyalty, Online Relationships, Inspirational, Technology, Social Media, Business, Motivational, Consumer Behavior, CRM,