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Martin Newman    

Founder of The Customer First Group & Customer Service Action, Retail Keynote Speaker & Author of "The Power of Customer Experience"

Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.

As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.

With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.

Speech Topics

Putting Customers at the Core: Strategies for a Customer-Centric Business

Learn how to reorient your business strategies around the needs and preferences of your customers. My keynotes highlight the importance of customer-centricity in building loyalty and driving growth."

Decoding Consumer Behavior: Insights for Better Business Decisions

Understand the psychological and social factors that influence consumer decisions. Gain actionable insights to tailor your marketing and product strategies to better meet consumer needs."

Engage and Retain: Building Strong Customer Relationships

Discover effective methods to foster meaningful interactions with your customers. This talk covers strategies to enhance customer engagement, build loyalty, and turn customers into brand advocates."

From Idea to Impact: The Entrepreneurial Journey

Navigate the challenges and opportunities of starting and growing a business. Gain insights into essential entrepreneurial skills, innovation, and the mindset needed to succeed."

The Future of Retail: Adapting to Consumer Evolution

Stay competitive in the evolving retail landscape. This talk examines current trends, consumer behavior shifts, and innovative strategies to enhance the retail experience and drive sales.

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