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Micah Solomon    

Customer Service & Experience Consultant

Micah Solomon is one of America’s most popular keynote speakers on building bottom line growth through customer service. A bestselling author and hands-on consultant, Solomon specializes in building stellar, profitable customer experiences, company culture, 21st-century marketing and social (and anti-social) media.

Solomon was recently named the “new guru of customer service excellence” by the Financial Post. His latest business bestseller, High-Tech, High-Touch Customer Service, as well as his perennial bestseller, Exceptional Service, Exceptional Profit – a collaboration with the creators of the modern-day Ritz-Carlton – have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes and the Harvard Business Review.

Solomon's uniquely inspiring and humorous speeches convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. He is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success and his unique visual presentation style – no stock photos here, just real life examples.

An entrepreneur and business leader himself, Solomon used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment field — a story well known to readers of Fast Company and Seth Godin’s marketing bestseller Purple Cow. He was also an early investor in the Apple-related speech recognition technology behind Apple’s Siri. Micah Solomon is not only a motivator, but also helps guide your company on the path to industry leadership through his thought provoking speeches, interactive workshops and webinars.

Speech Topics

The Heart of Hospitality

Marketing on a Digital Island

Exceptional Service, Exceptional Profit

This presentation establishes “The Secrets of Building a Five-Star Customer Service” organization. Micah Solomon identifies the classic tenets – delivered in a very practical manner – of hospitality, service and building a culture to support them – based on his #1 bestselling book written in collaboration with the creators of the modern-day Ritz-Carlton.

High-Tech, High-Touch Customer Service

In this speech, Micah Solomon will inspire timeless loyalty in the demanding new world of social commerce. You will learn to build customers for life in this age of social media, self-service, global competition and endless distractions. The program includes hands-on experience, best practices and cultural philosophy from Apple, Google, Ritz-Carlton, Zappos, Four Seasons and more, all based on Solomon’s latest #1 bestselling book.

WHAT DOES MICAH SPEAK ABOUT?

Micah Solomon offers keynote speeches (circa 60 minutes), his Keynote Plus format (2 hour master class format), and remote webinars on the following topics:

In High-Tech, High-Touch Customer Service, based on his latest bestseller, Micah Solomon explains how to build customers for life in this age of social media, self-service, global competition, and endless distractions. This keynote (also available as a workshop) includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton, Zappos, USAA Insurance, Four Seasons, and more.

In his Marketing on a Digital Island presentation, Solomon explains how to harvest the value of customer loyalty in a world where everyone knows everyoneonline and off. Solomon explains why old-school marketing has lost its power, then guides his audiences into taking advantage of the connectivity revolution, allowing them to spark a great (and profitable) conversation about their brands.

In his classic keynote, Exceptional Service, Exceptional Profit, Micah reveals the secrets of building a truly five-star customer service organization. This keynote includes the classic tenetsdelivered in a very practical mannerof hospitality, service, and building a culture to support them. Based on the #1 bestselling book Micah wrote in collaboration with the creators of the modern-day Ritz-Carlton Hotel Company.

Finally, Solomon is now offering his unique The Heart of Hospitality conference keynote presentation, covering the past, present and future of delivering extraordinary guest service in hotels and foodservice environments.

PLEASE NOTE: INDUSTRY-SPECIFIC TOPICS also available for:

The Automotive Industry

Banking & Financial Services

The Building Trades

B2B and Manufacturing

Healthcare

Law Firms

Retail

Not-for-profits

Hospitality

Real Estate

Technology and IT

Communications

Death Care

People with Disabilities

Other industries & interest groups

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