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Micah Solomon    

Customer Experience Consultant & Bestselling Author

Micah Solomon is one of the world’s leading authorities on customer service, company culture, hospitality, and the customer experience. He’s a bestselling author, consultant, and keynote speaker and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards.

Solomon’s a senior contributor to Forbes, and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.

A business leader and entrepreneur himself, Solomon built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple's Siri.

Speech Topics

The Heart of Hospitality

Marketing on a Digital Island

Exceptional Service, Exceptional Profit

This presentation establishes “The Secrets of Building a Five-Star Customer Service” organization. Micah Solomon identifies the classic tenets – delivered in a very practical manner – of hospitality, service and building a culture to support them – based on his #1 bestselling book written in collaboration with the creators of the modern-day Ritz-Carlton.

High-Tech, High-Touch Customer Service

In this speech, Micah Solomon will inspire timeless loyalty in the demanding new world of social commerce. You will learn to build customers for life in this age of social media, self-service, global competition and endless distractions. The program includes hands-on experience, best practices and cultural philosophy from Apple, Google, Ritz-Carlton, Zappos, Four Seasons and more, all based on Solomon’s latest #1 bestselling book.


Micah Solomon offers keynote speeches (circa 60 minutes), his Keynote Plus format (2 hour master class format), and remote webinars on the following topics:

In High-Tech, High-Touch Customer Service, based on his latest bestseller, Micah Solomon explains how to build customers for life in this age of social media, self-service, global competition, and endless distractions. This keynote (also available as a workshop) includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton, Zappos, USAA Insurance, Four Seasons, and more.

In his Marketing on a Digital Island presentation, Solomon explains how to harvest the value of customer loyalty in a world where everyone knows everyoneonline and off. Solomon explains why old-school marketing has lost its power, then guides his audiences into taking advantage of the connectivity revolution, allowing them to spark a great (and profitable) conversation about their brands.

In his classic keynote, Exceptional Service, Exceptional Profit, Micah reveals the secrets of building a truly five-star customer service organization. This keynote includes the classic tenetsdelivered in a very practical mannerof hospitality, service, and building a culture to support them. Based on the #1 bestselling book Micah wrote in collaboration with the creators of the modern-day Ritz-Carlton Hotel Company.

Finally, Solomon is now offering his unique The Heart of Hospitality conference keynote presentation, covering the past, present and future of delivering extraordinary guest service in hotels and foodservice environments.


The Automotive Industry

Banking & Financial Services

The Building Trades

B2B and Manufacturing


Law Firms




Real Estate

Technology and IT


Death Care

People with Disabilities

Other industries & interest groups

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