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Michael Corcoran  

Organizational Change Expert, Relationship Builder, Author

His real-life experiences, along with his engaging style and honest delivery, allow people to gain a different perspective on issues and matters inside their organization and create realistic and attainable plans for change.

Michael Corcoran knows that mind-set matters. He's proven time and time again that employees' attitudes have a huge bearing on their potential for success. Corcoran knows that "people will do more for their own ideas than they will for yours or mine...even if you and I have a better idea." Michael uses this powerful premise to pull information from attendees instead of pushing information to them. He has developed a series of presentations that are unique to the training and speaking world ensuring implementation long after the completion of his keynotes or workshops. Michael Corcoran cares that people actually "do something" with the information they receive from attending his presentations and works hard toward that success.

Michael Corcoran engages people and organizations to craft goal, strategy, and action plans that they develop to ensure their success. His ability to establish relationships with employees and clients and bring the concept of customer service and loyalty to all aspects of an organization has sent him to 16 countries around the globe, including notable companies like Anheuser Busch, Archway Cookies, Gilead Sciences, Goodwill Industries, and John Deere. Corcoran has not only written two books based on his real-life experiences in sales and managing people that focus on his main themes: mind-set matters and accountability, implementation, and results but also emphasizes the importance of a discernible organizational edge to outperform competitors in the marketplace. His work with a wide range of industries, including service organizations, manufacturing, distribution, finance, pharmaceutical, biotechnology, training organizations, heavy equipment, food and beverage, travel, medical, news and entertainment, software, printing and publishing, continues to enhance organizational and individual performance.

Speech Topics

Solution Selling--Moving Past Products and Services

Not only will traditional sales techniques and programs not secure business today, it will flat out lose it. To compete and secure business today your sales team must be consultants, customer advocates, problem solvers, educators, negotiators, change agents, and more. Corcoran demonstrates how sales will thrive once the sales force finds out what the client's challenges are and decides to sell solutions rather than merely products and services.

Reviving the Lost Art of Customer Service

Customer service is not only becoming a lost art; sometimes it is simply non-existent. Providing service to the customer is a mind-set that must be understood and carried out by every member of an organization to be able to retain business and customers over a period of time. True service must be delivered every moment, every time anyone in your organization has contact with any customer. Corcoran describes how creating the mind-set of customer service can become part of any organizational culture.

Don't Manage People--Lead Them

Learning to "lead people" and "manage things" is one of the most crucial factors that determines success or struggle for managers in any organization, at any level. Simply put, we can "manage" things, but to be truly effective, we must learn to "lead" people by creating a culture in which micro-management of employees and tasks is not necessary. By getting people to buy in to the culture of a company, Corcoran shows managers how to foster happier and more productive teams.

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