Michael English serves as the Senior Vice President of Customer Contact Centers for Starwood Hotels. Starwood owns brands such as St. Regis, The Luxury Collection, W Hotels, Westin Hotels and Resorts, Le Méridien, Sheraton, Four Points, Aloft, and Element.

The core function of his role is leading over 3,000 associates from around the world, orchestrating the resources globally to serve a wide array of guest expectations. The expectations vary by language, customs, culture and basic geographic differences. English describes the pace of change as accelerating.

English's past work experience: Director of Reservations at Walt Disney World Swan and Dolphin, Manager of Rooms and Reservations at ITT Sheraton Hotels & Resorts and Management Trainee at St Regis.

English also speaks multiple languages including English, Spanish and Greek.

Hotel Business, Resorts & Casinos, President, Hospitality, Customer Service, Customer Experience, Spanish, Spanish Speaking, Orlando, FL