Mr. Michael Ollitervo-Murphy serves as Chief Customer Officer of Workshare Limited. Mr. Ollitervo-Murphy delivers tangible results through engaging the business and the people within the business to deliver Workshare vision. He has over 20 years of expertise in building effective customer service and enhancing customer experience. He oversaw the customer service & operations function as Customer Experience Director at Octopus Investments, driving operational transformation to increase customer & partner satisfaction and loyalty. With 15 years of international operational management and strategic delivery around customer experience, customer service & service design. In his role as Group Head of Customer Service for Virgin Group, Mr. Ollitervo-Murphy worked with the Directors & Chief Executive Officers across Virgin Group of 130 Virgin-branded business in 32 countries to govern & protect the brand, supporting new branded businesses in launch and evangelising best practice & latest trends on exceptional customer experience.

Customer Experience, Customer Loyalty Employee Engagement, Employee Retention, Human Resources, Business, Business Leadership,