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Michele Matt    

Certified Speaking Professional Who Specializes in Strategic Planning, Leadership Development and Customer Service

Professional speaker, corporate training consultant, and bestselling author Michele Matt is a dynamic and highly effective presenter. Since 1989, Michele has specialized in the long-term care, insurance and a variety of service industries.

She has provided leadership for the National Speakers Association and the American Society for Training & Development. Michele is a Certified Speaking Professional, a designation earned by fewer than 10 percent of professional speakers worldwide.

Michele is a diamond award-winning distributor of Inscape Publishing. She is known as "The Attitude Adjuster" because her programs and published work inspire people to improve their attitudes and actions.

"Michele is a diamond! We all appreciate the results she's able to generate from both our front line staff and leadership. As a result of working with us over the past three years, we have a much stronger culture of service and better communication." -- Ken Bryan, CEO, Betsy Johnson Regional Hospital


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Speech Topics

Staying Positive in a Negative World

Your attitude, not your aptitude, determines your altitude in life. This dynamic program will help you overcome the challenges of your job and in your life.

Bad Apples -- Coaching Skills for Today's Workforce!

Learn a 5-step process for dealing with negative people and poor performers without contaminating the rest of the team.

Innovative Strategies to Get and Keep Customers

This 8-part series teaches your employees how to exceed customers' expectations, listen empathetically, communicate effectively and demonstrate professionalism.

Leadership Strategies to Do What Matters Most

This 7-part program helps managers develop and/or enhance core skills to hire, motivate and retain today's workforce. Learn strategies to bring out the best in your people, helping them get along and get things done.

Managing Change with Creativity and Compassion

Energize a new or existing team to increase productivity, enhance teamwork and reduce conflict, especially in times of change.

Strategic Planning Pro-treat

A proactive 10-step process to recharge and refocus your leaders -- developing guiding statements and a practical plan for future success.

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