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Mike Wittenstein      

Customer Experience & Service Design Expert

Mike Wittenstein is a seasoned expert in customer experience design, change management, and strategic storytelling, with over three decades of experience advising leaders and their teams through times of immense change.

As a serial innovator, Wittenstein founded one of the world’s first digital agencies, GALILEO, which launched the customer experience practice at IBM, and created a hybrid strategy/experience/story consultancy. His story-driven process helps organizations clarify their strategic plans, brands, reorganizations, customer experiences, and game plans.

Wittenstein's impressive client roster includes major brands such as AT&T, Adobe, Apple, Chick-fil-A, Delta Airlines, Holiday Inn, IBM, University of Phoenix, Piedmont Hospital, Transitions Optical, and many others. Together, his clients have captured nearly $2 billion in added value by implementing his ideas and methodologies.

An award-winning speaker and consultant, Wittenstein has delivered his insights in 24 countries and is known for his cross-cultural awareness and multilingual abilities in English, Portuguese, Spanish, and Russian. His approachable, understandable, and positive presence makes him a favored speaker among meeting planners, event organizers, and corporate trainers.

Now leading Storyminers, Wittenstein continues to help mid-market companies achieve higher operating results and profitable exits using a unique combination of Story, Strategy, Experience Design, and Technology.

Speech Topics


Anticipacion: la Mejor y Mas Rentable Forma de Servicio

Anticípate a lo que buscan tus clientes y prepárate para brindar los resultados que más desean. Saber de antemano supone una gran diferencia. Mike utiliza historias vívidas y principios fáciles de captar para mostrarte cómo mejorar la experiencia de tus clientes sin tirar la casa por la ventana. Este tema puede incluir ejercicios interactivos y dura de 45 a 60 minutos.

La “Apple-izacion” de las Tiendas Minoristas

Aprende valiosos principios básicos que puedes aplicar para mejorar la experiencia de tu propia empresa gracias al trabajo de ingeniería inversa de la marca Apple que hace Mike para ti. Este tema puede incluir ejercicios interactivos y dura de 45 a 90 minutos.

Executive Roundtable

For leadership teams just embarking on a customer experience project, trying to figure out where to go from here or create alignment, Mike uses a client-vetted, structured outline to get the conversation going. Mike’s boardroom skills are catalytic. This engagement works best in 30-180 minutes.

Anticipation

Anticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer’s experience without breaking the bank. This topic can include interactive exercises and runs 45-60 minutes.

Apple-ization of Retail

Learn valuable foundation principles you can apply to make your own business’s experience better as Mike reverse engineers the Apple brand for you. This topic can include interactive exercises and runs 45-90 minutes.

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