Nancy Dalton is the Head of Marketing and Community Partnerships for Amazon Access within Amazon’s Consumer North American Stores division. She and her team design and implement retail programs that expand access and lower the cost of convenience for underserved customer segments. Additionally, she serves as Director, External Affairs, Marketing and Social Impact at Amazon, where she leads the design and development of products, programs and experiences to expand access and convenience equity in food access, community health and financial flexibility.

In the face of Covid, Dalton and her team drove the launch of Amazon’s Supplemental Nutrition Assistance (SNAP) acceptance program, which enables SNAP recipients the opportunity to purchase groceries online using their EBT card. This product suite has now expanded to offer Nutrition incentives, EBT Exclusive discounts, Amazon Layaway and Prime Access under the Amazon Access Brand. Most recently, she and her team launched the Community Access program with the goal of giving residents living in high priority food areas more options to find affordable, quality and diverse groceries. The program engages community-based organizations to amplify their anti-hunger efforts and raise awareness about the vast array of services that Amazon offers in these communities.

Previously, Dalton served in several leadership roles across Amazon and spent over 20 years in financial services holding executive roles at Fleet Credit Card Services, Bank of America and Barclays Bank. She is recognized as a strategic thought leader with a proven track record of leading enterprise-level transformation initiatives in the areas of operations, regulatory relations, corporate training, quality assurance, customer experience and diversity. She has functioned as an executive coach at the National Diversity Women’s Business Leadership conference for several years and has built a legacy of coaching leaders across the globe in the areas of career development, global business management and leading change.

Black Heritage, African-American Women, Milken Institute, Amazon, Food, Nutrition, Homelessness & Poverty, Marketing, Customer Experience, Female Leadership, Thought Leadership,