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Nicholas Webb          

Best-Selling Author, With over 40 US Patents, An Expert on Healthcare, Future Trends, Innovation & Customer Experience

Nick Webb began his career as a successful technologist creating award-winning innovations in healthcare, consumer and industrial technologies. He has been awarded over 40 Patents by the US Patent Office for various landmark technologies and is also a prolific best-selling author that has been published by the top publishers.

Webb has served as a Chief Innovation Officer and Adjunct Professor at an esteemed medical school. He is currently the CEO of LeaderLogic, LLC, a Management Consulting Firm that services many popular brands and helps them drive growth through innovation, happy customers and employees.

One of Webb’s goals was to create a healthcare documentary, and his film, entitled The Healthcare Cure, was released in 2021 and recently won the Sedona International Film Festival’s, “Audience Choice Award”. As a Keynote Speaker with a humanistic, smart, and fun presentation style, Webb has also been listed as one of the Top Keynote Speakers in the world.

Speech Topics

Customer Experience and Customer Service

The Power of Knowing What Your Customers Love and Hate

Deep research shows that there is a new way to attract and keep the best customers in order to drive explosive revenue growth. In this powerful presentation, you will get actionable insights on how to understand and act upon what your customers hate and what they love. What you know about customer experience from just last year, is now completely obsolete.

Takeaways include:

  • How to Always be the Customers Best Choice
  • The Anatomy of Lovers and Haters
  • How to Get far Better Customer Insights
  • How to Rapidly Increase Revenue through CX Innovation
  • Understanding the Five Touch Points
  • The Four Quadrants of Revenue and What to Do About Them


Innovation is Out… Chaotic Innovation is In!

In a time of massive change, organizations need to go beyond disruptive innovation and enter into the realm of Chaotic Innovation. By understanding the anatomy of Chaotic Innovation, your organization can enjoy significant new opportunities to drive growth and enterprise excellence. Learn the latest research on how the best organizations are leveraging new methods that go far beyond the outdated concept of innovation.

Takeaways include:

  • How to Become the “Keeper of Chaos”
  • Out Invent the Competition
  • Leveraging the Superpower of Innovation Agility
  • Lead Your Market in Scalable Revenue Growth
  • Get Far Better Customer and Market Insights
  • Leverage Chaos to Find Incredible New Opportunities

Leadership and Culture

Building a Culture of Happiness

We are living in a time of Chaotic Innovation that has changed virtually everything about how organizations drive sustainable growth. This includes the way in which we attract and keep mission critical talent. The best organizations in the world have implemented Happiness Strategies that are having an amazing impact on organizational growth and sustainability.

Takeaways include:

  • How to Attract and Keep Mission Critical Talent
  • Drive Sustainable and Predictable Enterprise Growth
  • Significantly Improve Employee Productivity and Presentism
  • Increase Returns on Strategy by Over 60%
  • Build a Formal Happiness as a Strategy (HaaS) Plan
  • Enjoy Transformative Leadership Impact


The Impact of Chaotic Innovation in Healthcare

Healthcare has transitioned from Disruptive Innovation to a state of Chaotic Innovation. The overwhelming majority of organizations have not positioned themselves to thrive in the environment of Chaotic Innovation. In his powerful keynote, Nick Webb provides a roadmap for the future of healthcare. Takeaways include:

  • Master Technological Transformation in Healthcare
  • Leverage New Economic and Value Models
  • Why Every Organization Needs to Drive a Culture of Happiness
  • Deliver on the Promise of Patient Happiness
  • Build Future Ready Enterprise Strategies


What Customers Crave
An ideation hackathon led by keynote speaker Nicholas Webb was just one of the educational sessions offered to attendees at the recent HealthTAC 2016 at Trump National Doral Miami...

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