More important than the weapon on her duty belt during her police career was the fact that she was armed with superb interpersonal skills.

She excelled as a police officer responding to calls for service, with an ability to put just about anyone at ease in what were often tense and uncomfortable situations. Continued focus on effective communication led her to be a training officer for new recruits; a Special Problems task-force member for a downtown beat patrol; a D.A.R.E. officer working with youth, teachers, and parents; a sergeant supervising patrol shifts, and eventually, a lieutenant leading a special assignment unit of 14 officers and civilians.

Following her resignation from the Ann Arbor Police Department in 1998, Pam continued to find ways to contribute to her community and take on leadership positions. She has been active in many local professional and networking groups, often taking on leadership or committee positions.

A member of the National Speakers Association since 1999, she served on the board of the Michigan chapter of the National Speakers Association from 2000 to 2007, which included serving as the 2003-2004 President and the 2005-2006 President. She also served a two-year term on the Chapter Leader Committee for NSA National.

Currently, she serves as the Liaison/Coordinator for NSA-MI's ProTrack program, is a member of the Ann Arbor chapter of ASTD and the Livingston Area HR Association. Since December of 2009, Pam has also served on the Alumni Relations Board for one of her alma maters, Madonna University.

In her roles as trainer, coach, and consultant, Pam works with all levels in an organization, with a special interest in developing first-line and middle managers as well as service providers. Passionate about leadership and service, she brings credibility and real-life examples to life as she helps people problem solve and make good decisions, choose words carefully, and be personally accountable for their actions at work.

Communication, Customer Service, Political, Teamwork & Teambuilding, Leadership, Career,