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Peggy Morrow  

Spkr/Trnr/Consultant/Author of three books on customer service.

Peggy Morrow brings the wealth of over 25 years experience to her fresh approach to the human side of business. Her consulting and interactive, information-packed programs will make a difference in your organization and teams.

If you have customer service issues, team productivity concerns or leadership challenges, Peggy will develop and design an approach tailored to your organization or association. Her presentations to conferences bring real world "how to" information blended with fun and audience interaction.

Join companies like ExxonMobil, IKEA, Rice University, Texas Medical Center, The Hartford, JPMorgan Chase, El Paso Energy, Houston Texans, Houston Astros, Sterling McCall Toyota, NASA, Marriott, and numerous associations in helping your organization improve productivity and the bottom line.

For over 25 years Peggy Morrow has been in demand as one of the top customer service consultants and speakers. She has developed comprehensive customer service and team programs for a variety of clients both large and small. Author of four books and other business tools on customer service and communication skills, Peggy also writes a weekly newspaper column on workplace issues, a monthly column for the Better Business Bureau of Houston and has been named a "content expert" for Inc.com.

Peggy has been president of two chapters of National Speakers Association (Houston and New Orleans) and has three times served as a board member of the American Society for Training and Development, also in Houston and New Orleans. She has earned the title "Certified Speaking Professional," a designation earned by less than 9% of all speakers in the USA.

Speech Topics


Full Team Ahead

What It Takes For Teams To Really Work Based on Peggy's extensive work with teams, this session shares ideas on how to make your teams work better. Learn the eight components that are needed for any team to be successful, how to deal with non-performing team members and assessment tools to help you give your organization a team checkup.

The Challenge of Change

Developing a Mindset for Change The whirlwind of change is not going to go away; experts predict that it will just accelerate. The ability to deal with and manage rapid, incessant change is a key skill needed to move successfully through the 21st century. Learn how to use the skills of flexibility and attitude to develop a mindset for change.

I Love Complaining Customers!

Anybody can deal with a reasonable customer, but it takes a pro to appreciate and handle the unruly person. Learn why complaining customers are a gold mine of information and how to make every complaint a chance to develop more business from that unhappy customer and to improve your service.

From Bebop to Hip Hop

Working Effectively with the Generations For the first time ever, there are four generations in the workplace. And surprise! They don't always get along or work together effectively. Each brings their own set of expectations and values and often blames other generations for workplace problems and issues. In an extremely interactive session, learn the characteristics of each generation, their values and how you can manage and work effectively with each.

The HOW Behind WOW!

What It Takes To Provide Exceptional Customer Service Based on Peggy's new book, Customer Service: How To Do It Right!, this session shares a step-by-step, do it yourself strategy to keep customers loyal, attract new ones and increase your profits. Learn the recipe for a reliable system to help you create a lasting service culture.

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