Keys to Engaging People For Service Excellence

The business case and your return on investment from deepening your employee's engagement is simple: Happy, devoted and earnestly skilled professionals stay longer and serve better. They are easier to manage and your organization's street reputation builds, for your customer, as THE place to get service and results and, for your employees, as THE place to work and grow. This presentation highlights key insights and strategies for proactive leaders who want to productively engage your people. Bonus: Participant’s will each receive links to implementation resources as well as a portable stress buster device to ensure you maintain peak physical and emotional resilience for the good work that lies ahead.

Laughter Power Hour

Everyday unsung heroes who serve with a big heart in the face of may occasionally need strategies to lighten up. The physical act of laughing is well known for it's physical, emotional, mental and spiritual benefits. Laughter Yoga is a physically oriented technique that uses a blend of playful, empowering and otherwise "tension-releasing" simple laughter exercises.

Everest Journey: Celebrating Everyday Unsung Heroes

On the steep trails and thin air of the world’s highest mountains there is a unique kind of unsung hero role model without whom successful ascents up Mount Everest would be impossible. Sir Edmund Hillary’s first ascent of Everest in 1953 remains one of the 20th century’s greatest human achievements and made him famous, a hero, a household name. But for Hillary’s journey to succeed he counted on 350 Sherpa porters carrying 10 tons of supplies up and down the mountain for 3 months. He couldn’t have done it without them. The Sherpas are the unsung heroes, who, with little recognition or glory, dedicate their time and talents to serving a noble cause greater than themselves. Does that sound familiar where you work?

Peter believes that your leadership and employees are modern-day Sherpas.This story is about the hardworking helping professionals at “base camp” who succeed when others succeed. It’s high time to honour dedicated and under-appreciated servant leaders who give tirelessly and trust that in a small way we can make a big difference by helping our clients, customers or patients through the ups and downs of their “Everyday Everest” aspirations and challenges. Peter guides professionals on their journey with practical and innovative strategies to help “Tame the Yaks” of stress, difficult people and “stinking thinking” mindsets and a portable stress buster devices are included to help to lighten up when the going gets tough.

Embracing Adversity: Life Happens, Then You Get to Choose???

Whether coping with major changes at work, struggling with personal setbacks or confronting a disease diagnosis, the challenge is the same: How do you roll with the hit and get on with the joy of living and business of making a difference? In his keynote speech, Peter shares an intimate and humorous journey how he successfully moved through a devastating diagnosis of Parkinson’s disease at age 45 to believe in love again and become a first time Dad. ???

Peter’s ability to find the “Gift of the Hit” is a testament to the powers of faith, perspective and resiliency. Peter shares heart-warming and practical strategies with audiences eager to grow forward through adversity and change by holistically engaging four dimensions of what it means to be authentically human in otherwise vexing transitions. After all, whether you think you can or think you can’t embrace adversity, you’re right! This program helps people of all generations make their choice.