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Phil Gerbyshak    

Social Media and Call Center Management Expert

Phil Gerbyshak is a speaker, call center management expert and author of over 2500 articles and 4 books, most recently Service Desk Manager's Crash Course, available on Amazon.com. Phil has worked in customer service and call centers for much of the last 20 years, focusing the last 8 years on the ways call centers and businesses can best use social media to improve the customer experience.

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