Phil Gerbyshak is a speaker, call center management expert and author of over 2500 articles and 4 books, most recently Service Desk Manager's Crash Course, available on Amazon.com. Phil has worked in customer service and call centers for much of the last 20 years, focusing the last 8 years on the ways call centers and businesses can best use social media to improve the customer experience.

Books written:

• TwitterWorks

• Service Desk Manager Crash Course

• 10 Ways to Make it Great!

Sales, Management, Customer Service, Marketing, Social Networking, English, Keynote, Customer Experience, Employee Engagement, Customer Loyalty, Blogging, Guerrilla Marketing, Online Relationships, Technology, Entrepreneurship, Social Entrepreneurship, Motivational, Leadership, Social Media, Strategic Leadership