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Rachel Botsman is a trust expert, author, and lecturer at Oxford University's Saïd Business School. She is dedicated to teaching people how to think differently and challenge ideas around trust, humility, and integrity. She focuses on equipping leaders on how to center trust in their cultures and professional relationships. Botsman is recognized as one of the 'World's Top 50 Management Thinkers,' with her insights on trust and the role of digital technology in facilitating it garnering global recognition.
Botsman has authored two critically acclaimed books translated into 14 languages. Her first book, "What’s Mine is Yours," outlined the theory of 'collaborative consumption' and foresaw the rise of the ‘sharing economy.' This theory was recognized by TIME magazine as one of the '10 Ideas That Will Change the World' and by Thinkers50 as the 2015 Breakthrough Idea. Her second book, “Who Can You Trust?”, examines the profound shifts in trust across the globe. She is also preparing a new book that delves deeper into how trust is the real disruption of our times.
A world-renowned speaker, Botsman is celebrated for her clear insights and engaging storytelling. She has addressed audiences at prestigious forums including Salesforce, Goldman Sachs, the World Business Forum, Aspen Ideas Festival, Adobe, and Snapchat, consistently being voted as the audience’s favorite speaker. Her TED talks, such as "The Case for Collaborative Consumption," "The Currency of the New Economy is Trust," and "We've Stopped Trusting Institutions and Started Trusting Strangers," have garnered over five million views. Additionally, she hosts the podcast series "Trust Issues." Botsman contributes regularly to top international publications like The Guardian, Financial Times, The New York Times, Harvard Business Review, The Economist, and Wired. Through her newsletter, Rethink, she engages with over 35,000 subscribers bi-weekly. Her active engagement in the growth and challenges faced by startups such as Airbnb, TaskRabbit, and Uber, combined with her experience across four continents, furnishes her with a comprehensive perspective on pivotal contemporary issues.
Speech Topics
Trust and the Future of Work
A profound trust shift is happening in our workplaces - the old hierarchal rules of trust are no longer relevant. As employee and cultural dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? What does it take to be a trustworthy leader? In this talk, Rachel explains the trust shift underway and how leaders can navigate and adapt to new employee expectations.
Rethinking Trust
Trust is both the foundation and the result of strong relationships. It is fundamental to meaningful interactions with customers. Yet, there are misconceptions about how trust really works. How do you earn trust in the early stages of a relationship and sustain it over time? What's the difference between loyalty and trust? How does trust work online vs. face-to-face? Does transparency lead to more trust? In this session, Rachel will help participants to rethink what trust is and why it's so critical in the digital age.
Trust and The Future of Work
A profound trust shift is happening in our workplaces. As workforce dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? Here, Rachel introduces a powerful new idea that will change the way organisations think about the future of work. She explains how leaders can navigate new possibilities and expectations – and reveals what can be learned from gaming designers about workplace dynamics.
Designing and Innovating With Trust
Why do some innovations fail and others succeed? Trust is the key differentiator. You can only get people - employees or customers - to use a new product or service if they're willing to take a 'trust leap' - to take a risk to do something new or different. Based on a decade of research and teaching with Fortune 500 companies and start-ups - Rachel Botsman will map out the principles of how you get teams to design for trust in ways that help new ideas succeed and be trustworthy. She also shares how designers, entrepreneurs and leaders can improve practices to consider the unintended consequences of new technologies.
Fireside topic – AI’s trust Problem
As AI rapidly expands its role in our lives, an important question is being asked: what level of trust can – and should – we place in AI systems? Renowned trust expert Rachel Botsman brings a different perspective to discussions on what trusting AI really means. She will explain why we need to think differently to earn and maintain trust in AI – and propose how we can make AI systems more trustworthy.
Rachel is available for fireside conversations with leaders or to join panels on the important and timely topic of trust and AI.
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